Manager, Security Operations US - Northern California at WeWork

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Job title
Manager, Security Operations US - Northern California
Job listing last updated at
Jul 1, 2020
Job listing location
San Francisco, CA United States of America
Job listing source
Job listing link
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Bay Area company location: 415 Mission St, San Francisco CA

Job description

The Security Manager is responsible for holistic security management in their region, to include physical security, crisis management, and technological and operational security design and implementation. The Security Manager interacts with senior WeWork executives as well as community teams in numerous WeWork spaces across the region. WeWork locations and members are our core clients, and one of the largest priorities for this role is enabling new building openings and ensuring the security of established locations. The Security Manager also supports training efforts, project execution, and facilitating meetings with local and federal law enforcement.

The Security Manager will maintain a regular travel schedule to help weave regional and local security management into the safety and security culture. The Security Manager will enable GSS to carry out its core mission statement, which is to secure and safeguard the WeWork member community's passion to succeed while doing what they love.

The Security Manager is the senior representative on the Global Security & Safety (GSS) Team in the Midwest region, and holds responsibilities across the entire spectrum of safety and security management. The Security Manager is an integral part of the global security team and is charged with the holistic security and risk management of multiple WeWork markets and locations. This position reports to the Security Director for the United States/Canada West Region
Job Description

Core Duties

  • Advise the General Manager (GM), Director of Operations (DOO) and Directors of Community (DOC) on all safety and security needs

  • Support new building openings by providing risk assessments, reviewing design drawings, and ensuring physical security concepts and support are enabled for the site 

  • Facilitate the completion of new building-opening checklists, follow up on maintenance schedules 

  • Manage all service requests for site repairs, maintenance, and projects including:

    • Maintaining service records

    • Troubleshooting security problems and assessing the need for external service

    • Managing vendors and schedule service dates

    • Managing expectations and ensuring timely completion of projects

  • Conduct routine risk/threat assessments and provide the same to GSS

  • Develop and maintain a Regional Crisis Management Plan (RCMP) based on the WeWork Core Crisis Management Plan (CCMP). Develop, rehearse and modify all associated security, crisis and emergency plans across the region

  • In collaboration with the GSS Investigations team, conduct investigations into security incidents at assigned sites - including interviews, camera review, and appropriate documentation

  • Define, plan, coordinate, drive and execute security upgrades, retrofits, and member requested security projects

  • Provide regional safety and security training based on GSS requirements

  • Enforce budgetary compliance as it relates to service at each location

  • Troubleshoot security problems and assess the need for external service.

  • Assign access cards to new employees, cleaners and contractors as needed

  • Schedule dates for service, work reviews and building reviews.

  • Be available 24/7 for emergency response at selected sites

Minimum Requirements

  • 5+ years of experience managing security operations in a corporate environment

  • Solid understanding of all low voltage technology (CCTV, alarms, access control).

  • Experience designing security for new buildings or facilities, to include placement of access control systems, cameras, and visitor management systems, conducting risk assessments, and standing up security officers

  • Understanding of basic networking concepts (IP addresses, MAC addresses, VLAN, port assignments).

  • Demonstrated experience managing large scale projects with multiple deadlines and stakeholders

  • Experience operating in matrixed environments with global reach

  • Experience with Helpdesk applications and service management software

  • Highly proficient in all Microsoft applications; ability to learn and use new platforms

  • BA/BS degree or equivalent practical experience.

Beneficial Experience:

  • Experience with S2 Access Control System

  • Experience with Zendesk or other Helpdesk applications.

  • Life safety training (CPR, First Aid, Trauma)

The successful applicant will:

  • Be a self-starter - WeWork’s GSS team is a dynamic team securing a creative and dynamic culture

  • Be a valued GSS member and team player - Security is 24/7 and we work together to get it done

  • Be innovative and creative by nature

  • Be a confident public speaker, with the ability to influence senior executives and stakeholders

  • Demonstrate a high-level of attention to detail

  • Be able to multitask across multiple platforms, departments, time zones, and cultures

  • Be able to liaise with external safety and security organizations in a professional manner

  • Maintain the highest professional standards within the WeWork message and concept

Critical WeWork Competencies for Success:

  • Do’er:

    • You do what you love!

    • Credibility is earned at WeWork through execution and getting things done. 

    • You are able to get into the details and deliver results under the highest expectations on time and quality.

    • Be ready to get hands-on with all aspects of the daily needs. 

    • Pragmatism and outcome oriented are valued and lead to wins.

    • Exceptional organizational and multitasking skills.

    • You thrive in a fast paced environment.

  • Solution-centric:

    • You have the flexibility to think outside the box.

    • We don't do everything the traditional way, and are always looking to innovate and push the envelope. 

    • You have the ability to foresee and identify the needs of the team.

    • You take an innovator and creator’s approach to any issues that may arise.

  • Collaborator:

    • There is no room for “I” at WeWork. Every role and individual is in the organization to serve We.

    • Builds trust across the organization by being a good listener and inclusively soliciting input. 

    • You are open to new and innovative solutions.

    • You must present well and communicate clearly and effectively to upper management and internal departments.

    • You’re willing to adjust course when appropriate new ideas or objections are raised.

    • You love working with people!

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