Support Engineer at Nylas

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Nylas

(10 open jobs)

The Nylas APIs power applications with email, calendar, and contacts sync from any inbox in the world.ove


Job title
Support Engineer
Job listing last updated at
Aug 9, 2019
Job listing location
San Francisco or New York or US Remote
Job listing source
lever
Job listing link
External link
Bay Area company location: 695 Minna St, San Francisco CA

Job description

The Nylas APIs make it an order of magnitude easier for companies to add email, calendar, and contacts integrations to their apps. We wrap old protocols, unify all providers, and index TBs of data. We save customers months of dev time and unlock the richness of email data. By being at the core of business to business communication, scheduling, and contacts, we believe we can accelerate the productivity of work. We believe in making the best place to work, and value our inclusive culture and diverse team. Nylas is looking for an intelligent, diligent, and results-driven individual to join our customer support team. Hundreds of businesses rely on the Nylas Cloud APIs to power their products, and your role will be critical in ensuring their sustained growth and success. You'll work with startup leaders and top technical talent within our industry to help them build robust applications using Nylas APIs. You will work alongside Nylas engineers to help triage and resolve issues that impact reliability and speed of our product. You’ll also help recognize and prioritize trends in customer issues and implement processes and automations that fix them. Your deep technical understanding of our infrastructure will allow you to onboard new customers onto our platform and help existing ones quickly resolve issues. You should have strong technical aptitude, experience providing empathetic customer-facing support, and the demonstrated ability to work collaboratively.

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