Sales Merchant Representative - Australia - Groupon

Groupon is an experiences marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events and travel destinations, Groupon helps people find and discover experiences–big and small, new and familiar–that make for a full, fun and rewarding life.

Groupon helps local businesses grow and strengthen customer relationships resulting in strong, vibrant communities. With employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. Our culture encourages employees to embrace change, adapt to new circumstances, and find creative solutions to the challenges we face. Does that sound like a great way to grow your career? Let’s get into the details.

As Merchant Consultant Representative you'll focus on full cycle management across a large portfolio of merchant accounts in Australia. Whether you're optimizing a live deal for a business that we've worked with for years, or negotiating to bring a merchant back on our platform, you'll be the point of contact for a large portfolio of existing merchants at Groupon.

You’ll spend time on the following:

• Provide inbound support to merchants by resolving campaign or account issues.

• Nurture and grow existing merchant relationships, including re-engaging former merchants through cold calling.

• Develop familiarity with merchants' businesses and industries, including their products/services, consumer demographics, and revenue drivers.

• Facilitate revenue growth by optimizing and improving deals.

• Consistently achieve or exceed sales targets and maintain high merchant satisfaction.

• Conduct market research to identify new opportunities for merchant deals and communicate insights to merchants.

• Develop and execute communications to educate and promote growth opportunities within your merchant portfolio.

• Utilize knowledge of deal structure and strategy to achieve desired outcomes for both Groupon and merchants.

We’re excited about you if you have:

• Experience upselling and reselling over the phone and cold calling

• Experience developing a large portfolio of accounts

• 1+ years of success in a sales environment

• Customer service, analytical, and problem solving skills

• You pay attention to detail and have a proven ability to multitask

• You have solid decision-making skills, customer-focused instincts, and sound judgment

• You are well-organized and are able to prioritize tasks to work quickly and efficiently

• You're adaptable and can think on your feet; when faced with new challenges or tough conversations, you face them head-on

• You have strong negotiation and relationship-building skills, with a high degree of integrity and patience

• You have excellent written and oral communications skills

• Salesforce or other CRM experience is a plus

• Bachelor’s degree preferred

Working Conditions:

Ideal location is Melbourne

Occasional travel may be required.

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