Claims Manager - Coalition

About the role

The Claims team at Coalition stands apart for our outstanding level of consumer service and knowledgeable handling of claims for our insured customers. As a team, Claims is about finding ways to help our consumers find a solution to cyber risk. As we continue to expand, we are seeking an experienced claims professional to join our cyber claims team and lend a hand in handling intricate primary Cyber, Tech, and Media policies. You will also provide assistance to the underwriting team and manage/collaborate with a variety of vendors namely -  breach coaches, defense counsel, and coverage counsel for Coalition and its partner carriers.

Responsibilities

• Handle claims from FNOL to close: Including initial call, the coordination with breach counsel, forensic investigators and other vendors
• Evaluate full pending of claims in affiliation with  posting and recommending accurate reserves
• Handle litigation and third party liability claims arising from security failures or data breaches, and claims involving media, privacy, and tech E&O liability; this will include full evaluation of liability, recommendation of actions to litigation counsel and carrier partners, reserving recommendation and reasoning, and alternative dispute resolution
• Excellent and regular, accurate file documentation/information in our claims system
• Assess liability and damage data in complex claims while maintaining appropriate documentation for compliance purposes
• Identify and evaluate  insurance coverage issues (third and first party)
• Intelligently guide, review and track third-party vendors and service providers
• Maintain and develop relationships with brokers and various positions within an insured's business including: risk managers, general counsel, and a variety of vendors
• Identify settlement opportunities to maximize impact
• Collaborate in the defense and resolution of claims
• Provide data and reason-based informational assistance to underwriters
• Provide assistance to business development partners with regard to marketing including providing educational opportunities internally and externally
• Handle intake of new cyber breach claims as part of Coalition’s breach hotline, including guiding insureds and brokers through next steps during high-stress situations; and
• Liaise with partner carriers on a daily basis

Skills and Qualifications

• 2+ years of experience handling cyber, tech, and/or media claims is required
• Must hold independent adjuster licenses to adjust cyber claims in the state you are domiciled. Other states are a plus
• Demonstrated experience to work as part of a team, interact with others, meet goals, and successfully perform in a changing work environment
• Excellent communication and interactive experience
• Team-oriented with aptitude to excel in a collegial environment but work proactively

Compensation

Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $90,000/year in our lowest geographic market up to $130,000/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.

Perks

• 100% medical, dental and vision coverage
• Flexible PTO policy
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs (One Medical, Headspace, Gympass, and more)!
• Competitive compensation and opportunity for advancement