Delivery Platform Engineer - Five9

• Provide customers with configuration advice, training, and problem resolution throughout the setup and installation process of Five9’s call center software.
• Design and configure Five9’s platform for each customer’s unique requirements
• Troubleshoot software solutions in a wide array of configurations and customer environments both remotely and on-site
• Provide customized training to ensure customers have a thorough understanding of these solutions.
• Articulate the value of Five9’s Professional Services through demonstrations and open discussion with Customers and prospects.
• Effectively communicate with internal and external stakeholders.

• Minimum 3-5 years of consulting experience in a cloud computing or telephony environment.
• Experience with implementing TDM and/or VoIP Call Center solutions (Genesys, Avaya, Cisco, Aspect, LiveOps, Contactual, InContact, Interactive Intelligence and/or CosmoCom) is required - Applicants with experience deploying and/or managing Five9 Call Center solutions are preferred.
• Strong knowledge of CRM and Lead Management solutions (Salesforce, Siebel, NetSuite, RightNow and Velocify) is preferred.
• Must be willing to travel up to 5-10% regionally with some national and international travel possible (valid passport required).
• Self-starter possessing excellent time management skills; Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction.
• Excellent verbal and written skills required.
• BA/BS or equivalent experience is required
• Technical certifications are a plus.

• Strong technical knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, Web Services, and Call Center practices – Experience with WFO Applications is a plus.
• Must possess a strong combination of technical call center expertise, client development, and configuration experience.
• Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients’ needs is imperative.
• Development experience a plus.
• Bi-lingual skills a plus

This role is fully remote for candidates who reside at least 50 miles away from our San Francisco or San Ramon office locations. For candidates who reside within 50 miles of our San Francisco or San Ramon locations, the corporate RTO policy would apply.