Cardina

New York, NY

Help your agents save time and decrease abandonment Resolve customer issues 41% fasterNo more asking for bug descriptions and screenshots. Cardina lets you see your customer’s screen live, or even take over their screen to guide the way – decreasing handle times and increasing CSAT/NPS.See customer stories→ Cardina helps us support individuals who may not have a strong sense of how to work with software by letting us guide, teach and troubleshoot at the same time.Saydie Blanchet, Operations Manager Boost first-contact resolutions by 47% Are you speaking with a prospect, and don’t want them to lose interest? Cardina gives reps and agents instant connectivity and 2-way screen sharing, creating more opportunities to drive satisfaction and win more deals. Read case studies→ After we implemented Cardina, issues that previously took days to resolve with back-and-forth email communication can now be rectified in a few moments.Nick Head, Customer Success Lead Control agent access to customer dataEnsure that agents have access to sensitive customer data only when they need it – with the customer's explicit consent. Improve compliance and reduce risk compared to admin panels and full account access.Learn more→ Cardina’s data protection features give me confidence, because I know my team isn’t inadvertently accessing information they shouldn’t.Natalie Mercuri, Head of Ops