DGTLsuite

San Antonio, TX

Customer expectations are consistently being reshaped by sweeping advances in technology and high-quality digital customer experience is expected in every brand’s online interactions. The SaaS model of DGTLsuite solves the four largest problems businesses face in meeting the demands of their customers online: digital community management, customer care service automation, creative content logistics, and actionable insights from analytics. Our goal when we built the DGTLsuite was to provide comprehensive, integrated, and simple solutions to digital workflows for businesses of any size. Our suite was built as an organic outgrowth of internal business needs and refined in house. The scope of the suite grew as our customer care experts requested enhancements that made their work more effective and more efficient. Our suite was built side by side with the very people who would be using it every day, and the result is a tool so intuitive and streamlined that operational success can be handled by a large marketing team or just one person. Digital has reached the tipping point, and new tech is being adopted at a dizzying pace. Our suite was built to provide comprehensive, integrated, and cost-effective solutions to streamline digital customer care, automation, and content operations for businesses of any size. We used all the tools and data afforded by our engagement in the industry and built it side by side with the professionals using it every day. The result is not just another siloed software application but a holistic evolution in brand management. DGTLsuite was constructed to facilitate optimal workflow efficiency, to automate without sacrificing intimacy, to optimize without missing nuance. Every component of our suite has been honed by machine learning and designed to be customized to the intricacies and idiosyncrasies of any business, big or small.