Intradiem

Alpharetta, GA

Intradiem is the only complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office, and Retail. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver dramatically better and more consistent customer experience at a reduced cost. Over 250,000 frontline workers use Intradiem's solution every day. Intradiem's patented AI-powered technology processes the massive amounts of data generated by your center - in real-time - and takes immediate action to support staff working in the center or remotely - every minute of every day.