Ad Operations Manager - KERV Interactive

WHO WE ARE

Headquartered in sunny Austin, TX, with a growing office in the heart of NYC, award-winning KERV is on a mission to redefine how people connect and interact with media anywhere and everywhere. 

As the leader in AI-powered video analysis, performance, and monetization solutions, our patented technology captures metadata across every frame in any video, making objects instantly explorable or shoppable. These dynamic ad solutions empower consumers to learn, explore, and transact seamlessly within the creative experience, creating deeper relationships and tangible business outcomes for the world's leading brands and publishers. 

THE CHALLENGE AHEAD

This role will be responsible for working with and managing the day to day activity of the Ad Operations team. This role would support multiple products including: interactive video, connected tv/OTT, mobile video, and display ads.  Daily tasks will range from overseeing the ad operations set up queue, support tickets queue,  campaign QA, assisting in reporting and discrepancy reviews, and assisting clients with tagging requests. The role will work directly with publishers and agencies to help  offer support on issues such as tagging, set up and discrepancies. The role will also assist in agency campaign setup. This role will be required to stay current on Kerv feature releases, test the releases to understand the impact of those releases to their clients’ campaigns, and how to position their implementation to clients.

Seeking a candidate that is very process-oriented, task focused, articulate, and an effective communicator regarding complex offerings and product positioning. Experience in digital ad operations - is preferred but not required. 

WHAT YOU'LL DO

• Manage the growing ad operations team’s day to day (4 People).
• Manage campaign production queue. (this role may need to help on advanced setups)
• Assist in trouble shooting open discrepancies and working to resolve them.  Advanced Sequel knowledge.
• Work directly with clients to determine tag/operational needs and set up requests through creative development process
• Manage the weekly campaign queue calls and keep all open campaigns moving to ensure launch dates are tracked and hit 
• Publisher and agency campaign support and certification. 
• Help support the product and QA new releases.
• Source and manage TP resource for QA 

WHAT YOU'LL BRING

• Education level: Undergraduate Degree (or) an equivalent combination of education and work-related experience. 
• At least 4+ years of industry-related experience.
• At least 2 years of experience managing remote workers.
• A strong knowledge of ad tag formats and tag types. Including Vast, Vpaid, JS, Iframe, etc.
• Demonstrate organizational skills and ability to handle multiple tasks at the same time.
• Knowledge of CRMs, Project Management Tools (Teamwork), Media platforms – ad servers, DSPs, etc., PowerPoint, Reporting, Google Sheets/Slides, Reporting platforms (ex. Looker)
• Outstanding troubleshooting skills and high attention to detail.
• Proficient team building skills with established history of solution-oriented, problem-solving abilities
• Excellent written and verbal communication skills demonstrated via clear and confident communication with both team members and clients
• High degree of accountability and integrity
• Able to remain on task and avoid distraction
• Demonstrated history of completing tasks and projects on time without sacrificing high quality of work

WHY YOU'LL LOVE WORKING AT KERV

• We are a team of talented, kind people, driven by innovation.
• We put the human first. Whether our employee, client, partner, or community; we genuinely care about your well-being and will do whatever we can to support it.
• We are relentless in our pursuit of innovation, remaining flexible and open to change, remaining scrappy and collaborative in pursuit of common goals.
• We balance our dedication to success with the accountability to deliver, trusting our expertise, while verifying our thinking at every step.
• We advocate for the growth and success of our people and the communities in which they belong to through transparent & clear communication, championing a culture in which everyone has a voice and contributes to our success, and a socially aware approach to everything we touch.
• We aim to cultivate a work environment where each person, no matter the identities they hold, not only feels safe, seen, and heard, but also celebrated.
• We offer…
• Unlimited PTO with a healthy culture of taking time off to recharge so you can bring your best self to work
• Competitive compensation packages
• Comprehensive health and wellness benefits including modern support services via Bennie, such as a custom app and  healthcare concierge to support a simplified benefits experience for our staff
• Mental Health Support via Samata Health paid 100% by KERV
• 401K with company match and  100% vesting on day 1
• Unlimited referral bonuses
• Flexible working schedules with remote and hybrid opportunities 

KERV provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  KERV participates in E-Verify to confirm the employment eligibility of all new hires.