Customer Success Associate (East Coast - Mandarin & English) - Lendbuzz

Job Title: Customer Success Associate (East Coast - Mandarin & English)
Job Location: Remote
Job Listing URL: https://jobs.lever.co/lendbuzz/568b327f-1a0d-4e4c-8d91-ffa0eb0253e7
Job Description: At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

We are seeking a bilingual Customer Success Associate fluent in Mandarin & English, with 2-5 years in a call center environment.
Responsibilities:
Respond to customer inquiries and provide assistance across various communication channels including phone, email, chat, and text
Document all customer interactions accurately using our CRM system
Ensure adherence to company policies and procedures
Work towards achieving customer service targets, metrics, and company Service Level Agreements (SLAs)
Enhance customer service quality by analyzing and refining processes and system configurations
Provide technical advice and assistance to maximize customer operational performance
Identify and troubleshoot network problems related to customer service channels and platforms
Collaborate with and report directly to the Customer Success Manager
Requirements:
Fluent in two languages: Mandarin and English
2-5 years of experience in a call center environment handling a high volume of calls
Enthusiasm for engaging in conversations and continuously learning from and educating customers
Passion for technology and a willingness to stay updated on industry trends
Clear, personable, and informative communication skillsCuriosity, motivation, and a drive to tackle new challenges
Strong team player who is comfortable both providing and seeking assistance
Adaptability to thrive in a dynamic and evolving environment
Ability to maintain composure and efficiency in a fast-paced settingEagerness to take on new tasks and solve problems in real-time