Customer Success Manager - Secureframe
View Company Profile- Job Title
- Customer Success Manager
- Job Location
- Canada
- Job Description
- At Secureframe, we are not just a company; we are at the forefront of revolutionizing cybersecurity compliance. Recognized as one of the industry's most innovative and trusted providers, Secureframe has consistently received accolades for our advanced technology solutions and commitment to excellence. With a robust portfolio of products that safeguard thousands of businesses worldwide, we have been featured in major publications such as Forbes’ next billion dollar startups, TechCrunch, and The Wall Street Journal for our transformative impact on the way companies achieve and maintain compliance standards.As we continue to grow, our mission remains clear: to provide seamless, secure compliance solutions that enable businesses to focus on what they do best. Joining Secureframe means becoming part of a dynamic team dedicated to professional excellence and continuous learning in an environment that values creativity and forward-thinking.Secureframe is backed by top VCs including Kleiner Perkins, Accomplice, Gradient Ventures (Google’s AI Fund), BoxGroup, Village Global, and many more.We’re an impactful, and highly collaborative team aiming to bring excellence to the world of security and compliance. Every member of the team is an owner, with a lot of responsibility and the opportunity to play a critical role in building out the team and defining our culture. As a Customer Success Manager, you will help Secureframe maintain a stellar user community and have our customers be product advocates.This position will be fully remote with the candidate ideally residing in Canada.Benefits
- Medical, dental, and vision benefits for you and your dependent(s)
- Flexible PTO
- 401(k)
- Paid family leave
- Ground floor opportunity as an early member of the team
What you’ll do- Own customer relationships post-sale which includes adoption, ensuring satisfaction, and renewals
- Know the product inside and out so you can manage customer activities including onboarding, training, and growth
- Become an expert in SOC 2, ISO 27001, HIPAA, and other forms of compliance
- Set-up recurring customer syncs to discuss progress towards goals, opportunities to leverage the platform, and gather any relevant feedback
- Deliver on key success metrics such as NPS and CSAT along with achieving internal team goals
- Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy
- Constantly analyze, refine, and iterate on internal processes to make them more efficient
Who we’re looking for- 2+ Years of experience in GRC or Risk Advisory, risk management, compliance, or audit
- Interest in supporting sales and commercial business development efforts
- Strong empathy for customers and passion for revenue growth
- Great people skills – ability to quickly understand your audience and tailor the right message to them
- Ability to collaborate and communicate effectively along with balance the needs of the Secureframe team and our customers
- Ability to manage multiple accounts/priorities at a time with attention to detail
- Autonomous worker with an ownership mindset who is action-oriented, organized, and meticulous
- Passion and ability to work well in a fast-paced, rapidly changing environment
Benefits- Medical, dental, and vision benefits for you and your dependent(s)
- Unlimited PTO
- 401(k)
- Paid family leave
- Ground floor opportunity as an early member of the team
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Secureframe Company Size
Between 50 - 200 employees
Secureframe Founded Year
2020
Secureframe Total Amount Raised
$78,500,000
Secureframe Funding Rounds
View funding detailsSeries B
$56,000,000 USD
Series A
$18,000,000 USD
Seed
$4,500,000 USD