Customer Success Manager Enterprise CN - Airwallex

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.

工作内容：

根据公司市场战略，完成跨境支付业务的增长目标，负责对跨境市场客户的深度维护，挖掘客户跨境金融领域的场景化潜在需求。

定期跟进商户的日常跨境支付交易，并对商户的经营状况进行了解上报。

关注行业政策、动态及相关风控合规要求，推进跨境业务发展。

配合产品、研发等团队，收集整理并分析市场信息，及时作出反馈及建议。

核心职责：

1. 切实迅速地为客户解决问题。包括但不仅限于：价格配置/KYC/KYB/交易监测等。

2. 作为专家，提供数据分析、优化等支持，促进客户的业务发展。

3. 维护客户关系，挖掘新的商业机会。

4. 推动产品/功能/流程的优化或创新。

基本条件：（以下信息供参考，非绝对标准）

1. 学历背景优秀，211/985，有基础英文听说读写能力

2. 3-5年相关行业工作经验，有服务大型企业经验者优先

3. 注重细节、结果导向; 沟通表达强，逻辑清晰

4. 有商业嗅觉，能主动挖掘客户需求和痛点，挖掘商业机会

5. 对内和外都有良好的语言表达能力，有信息数据收集、数据分析能力强，有数据敏感度

6. 积极主动，有激情，有团队合作精神，学习能力强，抗压能力强

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.