Customer Success Manager - Sunset

About Sunset

Sunset helps tech startups shut down. We’re the 1-stop shop for dissolutions, handling all the legal, tax, and operational burdens that go into winding down. We make sure founders and investors avoid penalties, reduce liabilities, and can immediately move on to what's next.

In 1.5 years, we’ve helped over 200+ Venture-backed startups shut down, are generating millions in revenue, and raised $1.5M from some of the world’s best entrepreneurs and investors.

About the role

As a Customer Success Manager, you'll guide tech startups through the complex process of shutting down. You'll be the primary point of contact for clients, coordinating with our legal and tax teams to ensure smooth closures. This role demands exceptional communication skills to simplify complex subjects for various stakeholders, strong project management abilities to handle multiple shutdowns simultaneously, and a proactive approach to executing tasks and resolving issues.

This role is for you if:

• You’re a clear communicator: You are polished, professional, and can clearly communicate and simplify complex situations to founders, lawyers, investors, and tax professionals

• You’re incredibly organized and have high attention to detail: You excel at project management, ensure no tasks fall through the cracks, and that all deadlines are hit.

• You’re excited about our mission. Sunset’s mission is to help founders move on. Our entire aim is to make this painful process significantly easier and give them the space to figure out what’s next.

This role is not for you if:

• Early-Stage: You’re not interested in early-stage startups

• NYC: You don’t live in NYC or want to move to NYC

• Office: You don’t want to work in person, 5 days a week

• Transactional: Although we build meaningful relationships with our clients, these are time-bound engagements that are not long-lasting.

What success looks like in this role

• Own a full roster of clients (30+)

• Efficiently manage the entire dissolution process, end-to-end, while maintaining a high NPS score and fast response times

In the first 6 months, you’ll:

• Learn: Immerse yourself in everything Sunset, our customers, and the dissolution process. You’ll gain a comprehensive knowledge of our products, services, and industry landscape.

• Practice: Within the first 2 months, you'll begin owning 3-5 dissolution projects from kickoff to completion, with the support of a team member.

• Own: By the 3-month mark, you'll take full ownership of the entire dissolution process for 10-25+ clients.