Customer Success Operations Specialist - Attentive

Job Title: Customer Success Operations Specialist
Job Location: United States
Job Listing URL: https://jobs.lever.co/attentive/7ae2608f-fcfc-4b8e-855e-3e70e54bb0f0
Job Description: Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.

With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

Who we are
Our Customer Success Operations team is responsible for optimizing and scaling processes that support our customer success initiatives. Sitting at the intersection of data, technology, and strategy, this team ensures that our CS organization operates efficiently and effectively. What sets this team apart is our commitment to collaboration and opportunities to interface across the entire company, from Product and BI through Marketing and GTM.
Why Attentive needs you
Own the administration and continuous improvement of Catalyst, our Customer Success Platform, ensuring it supports key CS workflows like onboarding, health scoring, and renewal tracking
Collaborate cross-functionally with teams such as Sales, Marketing, and Product to ensure seamless data integration across platforms like CRM, ERP, and support systems
Build and maintain reporting dashboards that provide actionable insights to drive customer engagement, retention, and satisfaction
Work closely with CS leadership to refine and automate processes, improving operational efficiency and scalability
Provide training and ongoing support to the CS team, ensuring they are empowered to leverage Catalyst effectively
Maintain accurate and reliable data within Catalyst, enabling data-driven decision-making
About you
2+ years of experience in Customer Success, Customer Success Operations, Sales Operations, or a related role
Hands-on experience administering Customer Success Platforms such as Catalyst, Gainsight, ChurnZero, or Totango
Strong proficiency in data analysis tools like Excel, Google Sheets, or BI platforms such as Looker.
Familiarity with CRM systems (e.g., Salesforce) and integration tools
Excellent analytical and problem-solving skills, with great attention to detail
Exceptional communication and interpersonal skills, with a proven ability to collaborate across teams
Experience with Catalyst, including workflow automation, health scoring, and reporting, is a plus
Previous experience in a SaaS or customer-facing role is a bonus