Engineering Manager - Attentive

Job Title: Engineering Manager
Job Location: New York, NY
Job Listing URL: https://jobs.lever.co/attentive/bfce682b-cbf9-48a4-8a87-25c0911653f8
Job Description: At Attentive, we're revolutionizing the way businesses connect with their customers. Our AI-driven marketing platform infuses intelligence into every stage of the consumer journey, helping brands deliver hyper-personalized messages at scale. With a mobile-first approach, engaging two-way conversations, and enterprise-grade technology, we're driving billions in online revenue for leading brands worldwide, including CB2, Urban Outfitters, GUESS, Long John Silver’s, and Wyndham Resort. But we're not just about SMS and email—by expanding our AI capabilities to enhance multiple products and channels, our goal is to help make every interaction more meaningful. As a member of our team, you'll be at the forefront of this innovation, helping to shape the future of customer communication.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

Who we are
Our engineering department consists of 200+ people across multiple teams, including application development, infrastructure, data platform, machine learning, and security. We believe our company will win in the long run through product innovation. To get there, we obsess over iteratively delivering customer value through rapid prototyping and data-driven decision-making.

For this role, we’re looking for an engineering manager to join our New York-based product engineering team. Partnering with product and design, you’ll build new customer-facing tools that will take our business to the next level. You’ll interact with our generative AI, ML, and data teams to explore new avenues of messaging personalization.
Why Attentive needs you
Lead a team to build new cutting-edge AI-driven products in our New York officeEmpathize with the end-user, and partner with our product and design teams to build world-class products
Understand the technology in your domain, and dive deep to drive foundational improvements
Balance and prioritize multiple projects, ensuring timely and predictable delivery while maintaining a high standard of quality
Partner with teams such as generative AI, ML, data platform, and others to build a strong underlying product platform
Lead change management and adoption of new technologies across teams within Attentive
About you
You have a significant history of building great user-facing software in a fast-paced environmentYou have strong technical experience, and are able to understand the full stack of software development from top to bottom
Experience managing and coaching 3+ direct reports for growth and success in a fast paced environment
You have a strong commitment to software quality, with a history of building reliable, high-uptime systems that meet and exceed performance expectations.
You excel at translating business needs into well-defined projects, taking a hands-on approach to solution design, implementation, and execution.
You thrive in a collaborative environment, working effectively with cross-functional teams to align technical solutions with business goals and ensure cohesive execution.
You have an inherent curiosity and analytic follow-through; you can’t help but ask “why?” and love using data and logic to explore potential solutions
Our scale
8,000 brands powered by Attentive sent over 2.2 billion text messages over Cyber Week 2023 (Black Friday/Cyber Monday) representing a growth of 31% from 2022
We sent 32 billion SMS messages in 2023, up 32% YoY. That’s an average of 87 million per day
Our production cluster contains over 18,000 containers which serve 200+ services
Our streaming services process over 80 billion events per month