Engineering Manager - Attentive

Job Title: Engineering Manager
Job Location: San Francisco, CA
Job Listing URL: https://jobs.lever.co/attentive/aa93dba7-76cc-4cc7-94e6-a323e1c03a2c
Job Description: Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.

With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

About the Attentive Team
Have you ever received text message marketing from your favorite brand with an incredible offer? Did you know that effective text message marketing is by far the highest ROI marketing channel? And did you know that customers are increasingly preferring to interact with brands through text? That is what we do at Attentive. We help the world’s largest brands interact with their clients at the right time and with the right message. Our platform powers more than 400 million messages per day, approaching 100 billion per year.

We’re building big things! Check out our tech blog here: https://tech.attentive.com/

About the Role
Our Engineering team creates innovative product experiences that power personalized marketing at massive scale. We develop cutting-edge applications and systems that process 100s of billions of messages and events per year, enabling marketers to connect effectively with hundreds of millions of consumers. Joining our team offers a high-growth career opportunity to work with some of the world’s most talented engineers in a high-performance and high-impact culture.

The automated messaging org builds products that power bespoke, one on one conversations between our brands and their customers. We leverage machine learning models, generative AI, and related backend infrastructure to drive performant, personalized messages at scale. We’re moving quickly in order to take advantage of all of the advances in AI and we’re building innovative products to give our brands the upper hand.

As an engineering manager you will join our product based team in San Francisco to support and lead the development of new products on the Attentive platform so that our brands have access to bleeding edge enhancements that give them the upper hand in marketing their products to their customers. We’re looking for an experienced leader that gets excited about building high quality products with the latest and greatest technology.
What You'll Accomplish
Own one of our high-performing full stack engineering teams, evangelizing a culture of quality and product excellence
Lead the buildout and enhancements of our AI capabilities, working cross functionally as well as with other engineering teams to bring new Attentive products to market
Provide technical expertise and guidance on leveraging the latest trends in AI and building products at scale
Partner with product, design, machine learning, and data science to balance building well designed products and shipping quickly
Craft the team’s mission and roadmap to align with organizational goals
Your Expertise
7+ years of industry experience as a software engineer or equivalent building SaaS platforms
2+ years managing a high performing team of 6-8 full stack engineers or more
Experience working on systems at scale including event driven architectures
Experience working with modern web technologies and frameworks such as React, Java Springboot, AWS, Kubernetes, etc.
Experience building team roadmaps and setting ambitious goals
Experience navigating product requirements for B2B customers
Strong product mindset and demonstrated ability to work with product managers and design partners
Prior experience with SMS/MMS technologies a plus

What We Use
Our infrastructure runs primarily in Kubernetes hosted in AWS’s EKS
Infrastructure tooling includes Istio, Datadog, Terraform, CloudFlare, and HelmOur backend is Java / Spring Boot microservices, built with Gradle, coupled with things like DynamoDB, Kinesis, AirFlow, Postgres, Planetscale, and Redis, hosted via AWS
Our frontend is built with React and TypeScript, and uses best practices like GraphQL, Storybook, Radix UI, Vite, esbuild, and Playwright
Our automation is driven by custom and open source machine learning models, lots of data and built with Python, Metaflow, HuggingFace 🤗, PyTorch, TensorFlow, and Pandas