Engineering Manager, Production Engineering - Attentive

Job Title: Engineering Manager, Production Engineering
Job Location: United States
Job Listing URL: https://jobs.lever.co/attentive/97a8a428-130e-4ad0-b3aa-2acfef196d1e
Job Description: Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.

With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

About the Role
Our Platform Infrastructure team is the backbone of everything we do at Attentive, providing a resilient and cost-effective platform that seamlessly handles billions of events from over 100 million customers daily. We own everything from compute, persistence, and networking to observability and deployments. Joining our team offers a high-growth career opportunity to collaborate with some of the world’s most talented engineers in a high-performance, high-impact culture.

As part of the Infrastructure and Platform organization, the Production Engineering Team is focused on delivering a fast and reliable platform that empowers Attentive engineers to deliver solutions quickly and safely. We build scalable systems that automate routine tasks so we can focus on other impactful efforts. Reliability, scalability, and security are our areas of expertise. We focus on release, observability, and cost optimization. Our mission is to create robust platforms and tools that allow stakeholders to concentrate on delivering exceptional products.

As an Engineering Manager, you will lead a team of engineers, taking a strategic role in designing and implementing solutions that enhance the reliability and scalability of our systems, while mentoring others and influencing technical roadmaps across the organization. You will also remain hands-on, contributing to code and technical design.
What You'll Accomplish
Lead and Manage a Team: Recruit, mentor, and develop a team of production engineers. Conduct performance reviews, provide feedback, and support career growth
Craft the team’s roadmap: align with organizational goals, define vision and work with stakeholders across the organization
Design and Deliver High-Impact Solutions: Design and implement systems that enhance reliability, observability, traceability, and incident management, ensuring the platform scales effectively. Remain hands-on with coding and technical design
Lead Strategic Initiatives: Take ownership of cross-team collaborations and drive impactful projects by providing technical leadership and guidance
Partner Across Teams: Collaborate with engineers from AI/ML, Data, Platform, and Product teams to develop best-in-class services
Establish Standards and Best Practices: Define and enforce production standards, processes, and tools to ensure operational excellence
Champion Reliability Goals: Advocate for and implement SLIs, SLOs, and other reliability-focused metrics across the engineering organization
Mentorship and Knowledge Sharing: Guide and mentor team members, fostering technical growth and helping to develop the next generation of engineering leaders
Innovate and Inspire: Drive continuous improvement by bringing creative ideas and challenging the status quo
Your Expertise
3+ years of experience in Production Engineering, Backend Engineering, SRE, DevOps or similar role
2+ years of experience in a management or team lead role
Proficient Problem-Solver: Strong coding ability in at least one language (e.g., Golang, Python, Java, Typescript) with the capability to solve complex issues through code
Track Record of Success: Demonstrated experience delivering medium to large-scale projects that drive meaningful improvements in platform reliability and scalability
Reliability Expertise: Deep understanding of production reliability concepts, including SLIs, SLOs, and incident management
Strong Communicator: Excellent verbal and written communication skills with the ability to influence and collaborate across technical and non-technical teams
Fast-Paced Experience: Familiarity with working in dynamic, reliability-focused production environments (preferred)
What We Use
Our infrastructure runs primarily in Kubernetes hosted in AWS’s EKS
Infrastructure tooling includes Istio, Datadog, Terraform, CloudFlare, and Helm
Our backend is Java / Spring Boot microservices, built with Gradle, coupled with things like DynamoDB, Kinesis, AirFlow, Postgres, Planetscale, and Redis, hosted via AWS
Our frontend is built with React and TypeScript, and uses best practices like GraphQL, Storybook, Radix UI, Vite, esbuild, and PlaywrightOur automation is driven by custom and open source machine learning models, lots of data and built with Python, Metaflow, HuggingFace 🤗, PyTorch, TensorFlow, and Pandas