Engineering Manager, Segmentation - Attentive

Job Title: Engineering Manager, Segmentation
Job Location: United States
Job Listing URL: https://jobs.lever.co/attentive/2b863ea8-ef2d-46c8-90bb-b956bfbd3b34
Job Description: About the Attentive Team
Have you ever received a text message from your favorite brand with an incredible offer? Did you know that text message marketing delivers the highest ROI of any marketing channel? And that more customers than ever prefer to connect with brands via text? That is what we do at Attentive. We empower the world’s leading brands to engage with their customers at the right moment, with the right message. Our platform powers more than 400 million messages every day, approaching 100 billion annually.

We’re building big things! Check out our tech blog here: https://tech.attentive.com/

About the Role
Our Search Platform team is the backbone of Attentive’s data infrastructure, processing, storing, and optimizing data at massive scale and speed. We handle billions of events from over 100 million customers daily, enabling near-real-time data insights and AI-driven capabilities through our Data, Optimization, and ML Platforms. Joining our team offers a high-growth career opportunity to work with some of the world’s most talented engineers in a high-performance and high-impact culture.
What You’ll Accomplish
Lead the technical vision for the Search Optimization team, aligning with company goals and driving strategic outcomes through innovative data solutions
Oversee the design and implementation of high-throughput data solutions, ensuring that they are scalable, efficient, and capable of powering critical operations
Partner with teams across AI, ML, analytics, and other departments to enhance and expand our search platform, ensuring it meets the evolving needs of the organization
Establish and uphold high standards for data quality, governance, and system integration, addressing complex distributed data challenges with robust solutions
Recruit, mentor, and develop a high-performing engineering team, fostering a culture of continuous learning, experimentation, and collaboration
Balance and prioritize multiple projects, ensuring timely delivery and alignment with business objectives while maintaining high standards of technical excellence
Champion the technical design, development, implementation and support of web stack and big data applications including extending its capabilities applications using existing and emerging technology platforms
Your Expertise
You have 5+ years of industry experience developing software, with a proven track record of solving complex big data challenges and delivering impactful solutions
You are knowledgeable about data modeling, data access, and data storage, and have experience with search (Elastic, Lucene, Solr, etc) and vector search (Pinecone, etc.) technologies
You have a strong commitment to software quality, with a history of building reliable, high-uptime systems that meet and exceed performance expectations
You excel at translating business needs into well-defined projects, taking a hands-on approach to solution design, implementation, and execution
You are passionate about emerging technologies and have the ability to evaluate and choose the right tools and technologies to drive innovation while balancing practical considerations
You thrive in a collaborative environment, working effectively with cross-functional teams to align technical solutions with business goals and ensure cohesive execution
What We Use
Our infrastructure runs primarily in Kubernetes hosted in AWS’s EKS
Infrastructure tooling includes Istio, Datadog,Terraform, CloudFlare, and HelmOur backend is Java / Spring Boot microservices, built with Gradle, coupled with things like DynamoDB, Kinesis, AirFlow, Postgres, Planetscale, and Redis, hosted via AWS
Our frontend is built with React and TypeScript, and uses best practices like GraphQL, Storybook, Radix UI, Vite, esbuild, and Playwright
Our automation is driven by custom and open source machine learning models, lots of data and built with Python, Metaflow, HuggingFace 🤗, PyTorch, TensorFlow, and Pandas