Founding Solutions Engineer - SuperTokens

SuperTokens builds open-source user authentication. For developers building apps that want users to be able to sign up for the app, they have to build the signup page and other user authentication functionality. SuperTokens offers that out of the box. We enable developers to focus on their core product and integrate user authentication in under 1 hour.

Note: "Experience in software development and current/prior work at a developer tools (DevTools) company is preferable."

What you’ll do:

• As our first hire in customer success, you'll have the opportunity to shape the function and grow into a leadership role as we scale. Your DIY mentality will be hugely impactful. Be scrappy and enthusiastic, be relentless in helping customers get to success.

• Work with Sales Teams and prospects on their evaluation and adoption of SuperTokens solutions

• Understand customer goals and how SuperTokens’s solution can address those needs.

• Assist in the Sales process including technical discovery, technical demo, Proof of Concept (POC), RFP responses.

• Deep technical discussions around APIs, SDKs, and security frameworks (OAuth, OpenID Connect, JWTs).

• Distill and advocate customer interests, needs and product feedback in order to relay to Product and Engineering teams

• Continuously learn and update skills and stay aware of industry trends in the Identity and access management (IAM) space in general and authentication in particular.

• Track and report key success metrics such as customer adoption rates, technical issue resolution time, and successful POCs.

You might be a fit if you have:

• 2+ years experience in a customer-facing technical role (SE, SA, consultant, PM), ideally in the SaaS space

• Previous software development experience 

• Great oral and written communication skills

• Superior organizational skills working with multiple customers and can switch context quickly throughout the day with various competing demands and attention to detail

• Obsessed with Solving Customer Problems

• Experience at our early-stage start-ups and ability/desire to wear many hats

Nice to have:

• A background in the Identity and access management (IAM) space, specifically in authentication.

Culture fit:

• Comfortable working in a fast-paced, developer-first, remote team environment.