Head of Data Science & Product Intelligence - Abridge

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense.

The Role

As the Head of Data Science & Product Intelligence at Abridge, you lead the definition of the strategy for the function, create a project roadmap in alignment with product initiatives and commercial client needs and execute. You enable and participate in data-driven decision-making, working in close partnership with product, engineering, design, and business/commercial teams. Your role will initially be that of a player-coach, building the function and team while executing on your own projects. By enabling data-driven product development and management and supporting commercial client needs, you contribute to extending Abridge’s leadership in generative AI for healthcare.

What You’ll Do

• Data Strategy Development: Define data science and product intelligence strategy focused on supporting growth of existing products, development of new products, and commercial client needs.

• Data Collection and Analysis: Gather and clean user data from various sources (app usage, website interactions, customer feedback, commercial sources, etc) to prepare for analysis. 

• User Behavior Modeling: Identify user patterns and insights by analyzing user interactions, engagement metrics, funnel analysis, etc. for product improvement and feature development It is critical for data to drive increased user engagement and retention.

• A/B Testing: Design and analyze A/B tests to evaluate the effectiveness of product features and design changes. 

• KPI Monitoring and Reporting: Tracking key performance indicators related to product usage, conversion rates, and customer satisfaction, generating regular reports for stakeholders. 

• Data Visualization/Reporting: Creating clear and compelling data visualizations in the form of dashboards and reports for product development and commercial needs.

• Collaboration with Product Teams: Working closely with product managers, designers, and engineers to translate data insights into product roadmap priorities.

• Leadership & Collaboration: Work closely with company leadership, particularly with cross-functional teams, to enable data-driven decision-making.

• Build the Team: Grow of the Data Science & Product Intelligence team, including hiring and mentoring team members, to increase Abridge’s capacity in the function in accordance with the growth of the business and product offering.

What You’ll Bring

• 5+ years in data science, with experience managing data-science teams, ideally including experience in healthcare environments

• PhD or Master’s in Computer Science, Data Science, Statistics, or related field

• AI, Machine Learning experience

• Proven experience leading cross-functional teams and building out complex data efforts in a fast-paced, hypergrowth environment

• Strong communication skills with the ability to work cross-functionally with product, ML, engineering, design, and business/commercial teams

• Familiarity with healthcare data privacy laws (HIPAA) and experience with healthcare coding systems (ICD-10-CM/PCS and CPT)

• Ability to play the role of a player/coach: Manage/lead a small team, grow the team, be the hands-on owner of specific initiatives

• Passion for applying data to delivering healthcare outcomes for clinicians and for patients

Base Salary: $200,000 USD - $280,000+ USD per year + Equity

The salary range provided is based on transparent pay guidelines and is an estimate for candidates residing in the San Francisco and New York City metro areas. The actual base salary will vary depending on the candidate's location, relevant experience, skills, qualifications, and other job-related factors. Additionally, this role may include the opportunity to participate in a company stock option plan as part of the total compensation package.

Must be willing to work from our SF office at least 3x per week

This position requires a commitment to a hybrid work model, with the expectation of coming into the office a minimum of (3) three times per week. Relocation assistance is available for candidates willing to move to San Francisco.

Must be willing to travel up to 10%

Abridge typically hosts a three-day builder team retreat every 3-6 months. These retreats often feature internal hackathons, collaborative project sessions, and social events that allow the team to connect in person.

We value people who want to learn new things, and we know that great team members might not perfectly match a job description. If you’re interested in the role but aren’t sure whether or not you’re a good fit, we’d still like to hear from you.

Why Work at Abridge?

• Be a part of a trailblazing, mission-driven organization that is powering deeper understanding in healthcare through AI!

• Opportunity to work and grow with talented individuals and have ownership and impact at a high-growth startup.

• Flexible/Unlimited PTO — Salaried team members can take off as much approved time off as they need, plus 13 paid holidays

• Equity — For all salaried team members

• Medical insurance — We pay 100% of the premium for you + 75% for dependents. 3 Aetna plans to choose from.

• Dental & Vision insurance — We pay 100% of the premium for you + 75% for dependents. 2 Aetna plans to choose from.

• Flexible Spending (FSA) & Health Savings (HSA) Accounts

• Learning and Development budget — $3,000 per year for coaching, courses, workshops, conferences, etc.

• 401k Plan — Contribute pre-tax dollars toward retirement savings.

• Paid Parental Leave — 16 weeks paid parental leave, for all full-time employees

• Flexible working hours — We care more about what you accomplish than what specific hours you’re working.

• Home Office Budget — We provide up to $1,600 in a one-time reimbursement to set up your home office.

• Sabbatical Leave — 30 days of paid Sabbatical Leave after 5 years of employment.

• ...Plus much more!

Life at Abridge

At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.

Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.

Diversity & Inclusion

Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).

Staying Safe - Protect Yourself From Recruitment Fraud

We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.