IT Technician - Saronic
View Company Profile- Job Title
- IT Technician
- Job Location
- Austin, Texas
- Job Description
- Saronic Technologies is a leader in revolutionizing defense autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations for the Department of Defense (DoD) through autonomous and intelligent platforms.Saronic is seeking a talented and organized IT Technician. This role is responsible for advanced technical support across various IT systems and networks. The ideal candidate will have a strong technical foundation, exceptional troubleshooting abilities, and the ability to work independently and as part of a team. You will be responsible for resolving technical issues, performing system maintenance, and ensuring the overall health of Saronic’s IT infrastructure.Key Responsibilities
- Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices
- Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions.
- Assist with network configurations, including routers, switches, firewalls, and VPNs.
- Perform routine system maintenance, including software updates, security patches, and backups.
- Administer and troubleshoot Active Directory, Office 365, and cloud-based services.
- Provide guidance and mentoring to Tier 1 technicians to enhance their technical skills and customer service.
- Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented.
- Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions.
- Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades.
- Ensure adherence to security best practices, including data protection and access control.
- Work closely with cross-functional teams, including IT, sales, engineering, and product development, to ensure alignment on objectives and messaging.
Qualifications- Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 3+ years of experience in a technical support or similar IT role.
- Proficiency in troubleshooting hardware, software, and networking issues.
- Experience with Windows and macOS operating systems, Active Directory, Office 365, and cloud services.
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.).
- Familiarity with ticketing systems and helpdesk management tools.
- Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
- Problem-solving mindset with attention to detail and a strong ability to prioritize tasks.
- IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
- Preferred Qualifications:
- Familiarity with Department of Defense (DoD) or military industry projects.
- Knowledge of autonomous systems or maritime technology.
Benefits- Medical Insurance: Comprehensive health insurance plans covering a range of services
- Saronic pays 100% of the premium for employees and 80% for dependents
- Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
- Saronic pays 99% of the premium for employees and 80% for dependents
- Time Off: Generous PTO and Holidays
- Parental Leave: Paid maternity and paternity leave to support new parents
- Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
- Retirement Plan: 401(k) plan
- Stock Options: Equity options to give employees a stake in the company’s success
- Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
- Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office
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Saronic Company Size
Between 10 - 200 employees
Saronic Founded Year
2022
Saronic Total Amount Raised
$245,000,000
Saronic Funding Rounds
View funding detailsSeries B
$175,000,000 USD
Series A
$55,000,000 USD
Seed
$15,000,000 USD