Manager, Enterprise Account Management - Attentive

Job Title: Manager, Enterprise Account Management
Job Location: United States
Job Listing URL: https://jobs.lever.co/attentive/156fbdda-da31-49a4-a1cd-d3038b9842d0
Job Description: At Attentive, we're revolutionizing the way businesses connect with their customers. Our AI-driven marketing platform infuses intelligence into every stage of the consumer journey, helping brands deliver hyper-personalized messages at scale. With a mobile-first approach, engaging two-way conversations, and enterprise-grade technology, we're driving billions in online revenue for leading brands worldwide, including CB2, Urban Outfitters, GUESS, Long John Silver’s, and Wyndham Resort. But we're not just about SMS and email—by expanding our AI capabilities to enhance multiple products and channels, our goal is to help make every interaction more meaningful. As a member of our team, you'll be at the forefront of this innovation, helping to shape the future of customer communication.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

Who we are
Attentive is looking for a highly motivated and experienced Manager for our Enterprise Account Management team. The role is focused on building and enabling a team to drive customer retention and growth, as we continue to expand our products offering and customer base.

This role will require you to develop and implement strategies to identify and drive renewal opportunities for growth and expansion, and establish strong relationships with key stakeholders.
Why Attentive needs you
Drive strategic revenue growth within existing Enterprise customers through adoption of Attentive’s new products (Email and AI)
Provide timely and accurate weekly forecasts
Collaborate heavily with Customer Success to identify opportunities for upselling and cross-selling our solutions, renewals, as well as driving adoption and usage of our products
Partner with Product and Engineering to advocate for customer needs and drive product enhancements and improvements
Build and maintain a deep understanding of the competitive landscape, market trends, and customer needs to inform product and sales strategies
Identify, enable, & coach reps on core competencies of the role

About you
8+ years of experience in account management, customer success, or a related field, with a track record of delivering exceptional results in a b2b saas environment
2+ years of management experience
Must have experience in selling/upselling an Email Service Provider
Experience leading and managing a high-performing team, including setting performance targets, coaching, and developing talent
Strong analytical and problem-solving skills, with the ability to use data to inform decisions and drive outcomes
Excellent communication and interpersonal skills
Entrepreneurial mindset and a willingness to take ownership and drive results in a fast-paced, rapidly evolving environment