Manager, Key Account Manager-Eastern US - iRhythm

About This Role

The successful candidate is responsible for driving strategies that drive a team of Key Account Managers (KAMs) to deliver KPI improvement, maintenance, and retention of the business, while also cultivating and sustaining long term relationships within iRhythm’s largest customer base. This individual will set the vision and integrate coaching and development throughout the entire KAM team. The candidate will work closely with other cross-functional leaders to ensure iRhythm’s strategies are being executed.

Specific job responsibilities include:

• Partner with the iRhythm sales leadership to ensure the success of customer accounts, focusing on key account performance indicators to drive the activities of the Key Account Management team. Including: onboarding ramp, continued growth in pull-through, account satisfaction, prescriber performance, clinical effectiveness, timeliness of report posting.
• Work cross-functionally with sales, marketing, manufacturing, and clinical leadership to grow the scope and customer impact of this organization.
• Act as the conduit to internal iRhythm teams for account issues from identification through to resolution.
• Develop post-sales service offerings to increase adoption of the iRhythm service within accounts.
• Provide continual evaluation of processes and procedures. Responsible for suggesting new methods to streamline operations through improved processes and additional technology
• Manage a team of 8-10 Key Account Managers who are driving customer improvement, retention and growth of our core business
• Work to make iRhythm a great place to work through building workplace environment programs that build upon the health of the workplace to motivate employees to achieve their highest level
• Work as a member / leader of special or ongoing projects that are important to iRhythm Technologies

About you:

• 10+ years of proven experience in healthcare sales, account management, customer success, 5+ years of leadership experience. Internal candidates - in lieu of direct management-level experience, performance and work experience at iRhythm may be considered
• Proven healthcare experience and detailed understanding of customer and patient workflows and the information needs to deliver services
• Exceptionally collaborative, flexible, and adaptive when working with customers and various teams within iRhythm
• Strong leadership skills with the ability to guide teams through periods of high growth
• Strong communication, and interpersonal skills.
• Strong work ethic and results focus are required.
• Ability to multi-task and prioritize tasks in fast paced environment, real-time environment
• Strong analytic skills with the ability to identify trends and present information in a succinct and actionable manner
• Proficiency and skilled at offering both verbal and written communication
• Bachelor’s degree with relevant experience required
• Ability to travel 20% of time.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

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