Partner Specialist - Secureframe
View Company Profile- Job Title
- Partner Specialist
- Job Location
- Remote
- Job Description
- At Secureframe, we are not just a company; we are at the forefront of revolutionizing cybersecurity compliance. Recognized as one of the industry's most innovative and trusted providers, Secureframe has consistently received accolades for our advanced technology solutions and commitment to excellence. With a robust portfolio of products that safeguard thousands of businesses worldwide, we have been featured in major publications such as Forbes’ next billion dollar startups, TechCrunch, and The Wall Street Journal for our transformative impact on the way companies achieve and maintain compliance standards.As we continue to grow, our mission remains clear: to provide seamless, secure compliance solutions that enable businesses to focus on what they do best. Joining Secureframe means becoming part of a dynamic team dedicated to professional excellence and continuous learning in an environment that values creativity and forward-thinking.Secureframe is backed by top VCs including Kleiner Perkins, Accomplice, Gradient Ventures (Google’s AI Fund), BoxGroup, Village Global, and many more.The Partner Specialist at Secureframe is a critical position responsible for managing and enhancing partner interactions and operational processes. The role's primary function is to ensure that all partner inquiries are addressed within four business hours, upholding our commitment to responsiveness and service quality. Additionally, the Partner Specialist plays a crucial role in the continuous improvement of partner management systems and processes, particularly through the Partner Relationship Management (PRM) platform.Benefits
- Medical, dental, and vision benefits for you and your dependent(s)
- Flexible PTO
- 401(k)
- Paid family leave
- Ground floor opportunity as an early member of the team
What You'll Do- Timely Response to Partner Inquiries: Ensure all partner requests sent to partners@secureframe.com are addressed promptly, meeting the service level agreement of a four business hour response time.
- Process Improvement and Scaling: Identify common issues faced by partners and develop scalable solutions, which may include enhancing the PRM, creating self-service documentation, and revising existing processes to increase efficiency.
- Operational Management: Administer the PRM system and ensure that it supports a seamless partner experience, from sign-up through ongoing engagement.
- Communication and Partner Interaction: Serve as a primary point of contact for partners, managing communications through emails and meetings, and providing clear, helpful responses to inquiries and escalations.
Who we’re looking for- 2+ years of experience in a partner management, customer success, sales, or operations role, preferably in a SaaS or security/compliance-related industry.
- Strong organizational skills with the ability to manage multiple partner relationships and tasks simultaneously.
- Excellent communication skills, both written and verbal, with the ability to clearly articulate complex concepts to partners and internal teams.
- Experience using CRM and partner management tools (e.g., Salesforce, PRM platforms, or similar).
- Ability to work cross-functionally with sales, customer success, marketing, and product teams.
- A proactive and problem-solving mindset, with a focus on delivering excellent partner experiences.
- Familiarity with compliance frameworks such as SOC 2, ISO 27001, HIPAA, or NIST is a plus.
- Comfortable working in a fast-paced startup environment with a high degree of autonomy.
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Secureframe Company Size
Between 50 - 200 employees
Secureframe Founded Year
2020
Secureframe Total Amount Raised
$78,500,000
Secureframe Funding Rounds
View funding detailsSeries B
$56,000,000 USD
Series A
$18,000,000 USD
Seed
$4,500,000 USD