Sales Development Representative Intern (Hybrid) - KnowBe4

This position is a hybrid role open to candidates in the greater Tampa Bay area. This position will require the intern to work in our Clearwater, FL office 3 days a week (Tuesday, Wednesday, Thursday).

Dates of Program: May 27 - August 15, 2024 (12 weeks)

Application Dates: You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few months. We strive to create a diverse group of interns as we feel that it improves the overall internship experience.

Attention: This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship.

Internship Program Details: Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company training, onboarding, and professional development workshops to help transition into the workplace. Interns will also engage in team-building activities and awesome socials. For more information on the internship program, visit www.knowbe4.com/careers/internships. 

As a Sales Development Representative Intern at KnowBe4, you’ll see business through the lens of the provider of the world's largest integrated new-school security awareness training and simulated phishing platform as you grow your knowledge of KnowBe4’s products, systems, business operations, and sales strategies. The sales development internship program will give aspiring sales professionals exposure to real strategies and techniques applied in a working sales organization.  The individuals selected will be exposed to real sales conversations and get hands-on experience effectively finding, cleaning and prospecting new accounts to become KnowBe4 customers. You will work alongside current SDRs and interface with the Account Executives you will deliver to. 

Key Responsibilities:

• Map company structure and verify their information to find  workable accounts
• Map and identify appropriate contacts from the workable accounts
• Learn critical elements of prospecting conversations in preparation for qualification calls
• Role-play to learn conversation best practices, mirroring, labeling, and objection-handling techniques
• Conduct calls and emails to drive solid demo bookings
• Schedule and hand-off demo ready lead to quota carrying Sales Representatives
• Learn how to organize, clean, prospect, and maintain our CRM database
• Shadow sales development representatives with prospective customers to grow in your conversation knowledge, understanding and skills
• Listen to demos of sales calls from  Account Executives of varying levels of tenure
• Work with cross-functional sales teams to understand the KnowBe4 business model better

Learning Objectives:

• Get a full understanding of the Sales Roadmap to Success
• Get a solid understanding of the Information Technology industry and the importance of security awareness training within a prospect’s organization 
• Learn all critical elements of a solid sales prospecting process
• Learn and complete a successful sales handoff from prospecting efforts 
• Apply negotiating skills effectively
• Translate classroom experience into practical application during the internship

Internship Opportunities/Experiences:

• Attend all scheduled professional development events for the intern program
• On-the-job training to learn the best business practices related to prospecting and sales 
• Time with inspiring sales leaders who are committed to providing ongoing training & mentoring

Training:

• Industry, KnowBe4 and Sales process training at the beginning of the internship
• Learn key terms related to KnowBe4 and cybersecurity
• Role-playing to learn conversation best practices, mirroring, labeling and objection-handling techniques
• Learning best practice techniques for calling and emailing prospects
• On-the-job training in key sales development steps and strong administrative disciplines 
• Learn time management and balance of workload

Minimum Qualifications:

• Strong Communication and Empathy
• Confident and Positive
• Resilient and Adaptable
• Competitiveness and Tenacity
• Collaborative Team Player
• Good computer skills

Education:

• Must be a Junior or Senior candidate
• Degree in Hospitality, Communications, Customer Service, Marketing or Business Management/Administration