Senior Customer Success Manager (UK) - Attentive

Job Title: Senior Customer Success Manager (UK)
Job Location: London
Job Listing URL: https://jobs.lever.co/attentive/89ecd22e-37e9-4e1d-b374-212a653067f9
Job Description: At Attentive, we're revolutionizing the way businesses connect with their customers. Our AI-driven marketing platform infuses intelligence into every stage of the consumer journey, helping brands deliver hyper-personalized messages at scale. With a mobile-first approach, engaging two-way conversations, and enterprise-grade technology, we're driving billions in online revenue for leading brands worldwide, including CB2, Urban Outfitters, GUESS, Long John Silver’s, and Wyndham Resort. But we're not just about SMS and email—by expanding our AI capabilities to enhance multiple products and channels, our goal is to help make every interaction more meaningful. As a member of our team, you'll be at the forefront of this innovation, helping to shape the future of customer communication.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

Who we are
We are looking for a driven customer success person to join our team as a Senior Customer Success Manager. You will work closely with the executive team to help refine and improve our customer success processes and playbooks. You will also coordinate cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers. Your core responsibility will be working with Attentive’s strategic customers as a trusted consultant and to own customer relationships completely.

Why Attentive needs you
Cement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewals
Develop a “consultant” perspective to client communications, questions, and meetings
Lead and present at regular client meetings, both in-person and over video conference
Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
Work closely with the executive team to translate customer feedback into specific product requirements
About you
4+ years of account management experience required, preferably at Martech SaaS company
Strong understanding in customer success techniques and strategies
Comfortable learning new software (for design, data management, and internal tools)
Experience navigating complex work processes, tight timelines, and changing teams
Extremely detail oriented and organized
Knowledge of Salesforce or related CRM toolsInterest in startups, software and entrepreneurship
Comfortable working from our Shoreditch office 2 days a week (Tuesday and Thursday)