Senior Enablement Partner, Customer Success - Attentive

Job Title: Senior Enablement Partner, Customer Success
Job Location: United States
Job Listing URL: https://jobs.lever.co/attentive/fe7e90f4-cef0-4329-b194-4c514903b33d
Job Description: Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.

With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

Who we are
We are looking for a Senior Enablement Partner to lead strategic enablement programs for our Strategic and Enterprise Customer Success teams. Our ideal candidate is an experienced self-starter who is passionate about driving measurable impact for revenue teams and leadership. As an Enablement Partner, you will support the Strategic and Enterprise Customer Success teams by ensuring that they have the required knowledge, skills, content, and processes necessary to perform and succeed in their role. You will accomplish this through a variety of tasks, including building and delivering training programs for new and existing team members, partnering with Customer Success leadership to define the enablement strategy on priority initiatives, and effectively measuring and reporting on the impact of enablement efforts and productivity.
Why Attentive needs you
Deliver regular onboarding and ongoing training programs for new hires in our Strategic & Enterprise Customer Success teams, driving successful ramping of new hires in their first 30 days
Collaborate with enablement and Customer Success leadership to conduct needs analyses, and design and deliver effective enablement programming that aligns with business goals
Strategize, design, and deliver effective enablement deliverables that enable the Strategic and Enterprise Customer Success team to effectively engage with customers and drive customer outcomes. Including but not limited to training, documentation, tutorials, workshops, etc
Develop and maintain the library of enablement content (email sequences, templates, playbooks, and best practice guides)
Manage projects that are assigned to you, including managing and delegating project tasks, creating timelines, and ensuring deliverables are up to quality standards with the goal of improving the effectiveness of the intended audience and meeting revenue targets
Define and monitor key performance indicators to measure and report on the effectiveness of enablement programs, tools, and initiatives
Establish effective communication and reporting channels with revenue leadership and cross functional teams across the organization
Partner with Learning Experience Designers to inform on materials needed for continued education such as eLearning, video, or other multimedia assets

About you
Minimum of 5 years of professional experience
1-3 years experience in Customer Success
Minimum of 2 years experience in enablement, training, or related field. SaaS experience preferred.
Project/ program management experience a plus
Excellent written, visual, and verbal communication skills, with the ability to effectively communicate complex concepts and ideas to an executive audience
Experience working to develop and deliver training programs and tools, including e-learning and virtual instructor-led training
Proven track record of driving measurable business results through enablement initiatives
Strong cross-functional project management and organizational skills, with the ability to manage multiple projects and priorities simultaneously
Familiarity with enablement tools and technologies such as Salesforce, Docebo, Klue, Highspot, Looker, MixMax, etc