Senior Manager, Account Management - Goat Group

About the Team

At GOAT Group, the Business Development team is central to the strategic growth of our company. Composed of individual teams that handle Strategy, New Business Initiatives, Partnerships and Account Management, the department leads a global supply-focused initiative that works with brand partners, retailers and power sellers to secure new inventory and widen exposure for GOAT Group. As our company continues to expand both at home and abroad, you will play an integral part in this exciting next chapter.

Role Overview

We are looking for a people-focused Senior Manager to lead Account Management for our Business Development team supporting our UK and EU region. The ideal candidate will be a natural leader, fluent in the sneaker market, committed to providing top-tier customer service as well as comfortable working across a variety of departments including Operations, Engineering, Analytics, and Marketing.

In this role, you will:

• Oversee business growth in the region, working closely with your Account Management team to develop strategic plans that maximize supply potential.
• Take a proactive, data-driven approach to tracking and assessing KPIs.
• Propose and lead regional initiatives and team projects, collaborating cross-functionally for seamless implementation.
• Drive new business by prospecting existing connections, and proactive sourcing of new accounts, negotiating terms where needed.
• Compile and present weekly and monthly summaries to internal leadership on regional trends and account performance, emphasizing actionable insights.
• Oversee regional onboarding process for new accounts to ensure smooth and timely integration; addressing escalation as needed.
• Manage, mentor, and develop a team of exceptional account managers, setting clear expectations, providing continuous feedback, and creating individualized development plans.
• Be up to speed on sneaker and retail trends in your region.

We are looking for:

• 5+ years of experience in an account management function, with strong sneaker knowledge.
• Strong analytical skills; ability to identify problems, research issues, and provide options for resolution to the team.
• People management and leadership experience.
• Confidence in creating and presenting decks.
• Experience building a book of business. Confidentiality and discretion is a MUST.
• High level interpersonal, communication, and written skills.
• Highly organized with demonstrated attention to detail.
• A quick learner, a self-starter, able to work independently, and willingness (and ability) to
  handle the pressures of an increasing level of responsibility.
• Mac and Excel proficiency, understanding of web-based platforms, and comfortable
  managing URL links.