Senior Manager, Professional Services - East Coast - Starburst

About the role

The Senior Manager, Professional Services will lead Starburst's Customer Portfolio for the East Region and our delivery managers globally. The role is pivotal in ensuring the success and satisfaction of Starburst’s customers by delivering high-quality services that help clients maximize the value of Starburst’s data analytics solutions. The Practice Manager will collaborate closely with Sales, Marketing, and Product teams to drive customer adoption, develop best practices, and build a sustainable and scalable services model across the region.

As a Senior Manager, Professional Services at Starburst you will:

• Team Leadership and Development:
  • Build and manage a high-performing Professional Services team in the Americas, including consultants, architects, and project managers.
  • Recruit, onboard, mentor, and develop team members, fostering a culture of excellence and continuous improvement.
  • Establish career development paths and provide coaching to enhance team members' skills and expertise.
• Customer Engagement and Delivery:
  • Oversee and ensure successful delivery of Starburst Professional Services engagements, including implementation, migration, integration, and optimization services.
  • Serve as an escalation point for project issues and work with teams to resolve complex technical or logistical challenges.
  • Develop and maintain strong relationships with key customer stakeholders to ensure customer satisfaction and success.
• Practice Development:
  • Define, standardize, and continually improve service delivery processes, methodologies, and tools to ensure consistent, high-quality services.
  • Lead efforts to develop reusable assets, such as templates, best practices, and accelerators, to improve delivery efficiency and quality.
  • Collaborate with Sales and Success teams to identify new service offerings and enhance the overall customer experience.
• Business Operations and Growth:
  • Drive the development of new Professional Services offerings that align with customer needs and market demand, in collaboration with Product Management.
  • Analyze customer trends and provide insights to help shape service offerings and align with Starburst's overall growth strategy.
• Cross-Functional Collaboration:
  • Work closely with Sales, Customer Success, and Product teams to align on customer goals, ensure a seamless handover, and facilitate ongoing communication.
  • Act as a customer advocate, providing feedback to Product and Engineering teams to influence the Starburst roadmap.
  • Partner with Marketing to create collateral that promotes Professional Services and highlights customer success stories.

Some of the things we look for:

• Experience:
  • 6+ years in a Professional Services leadership role, ideally in enterprise software, data, or cloud environments.
  • Strong track record of managing consulting practices with direct responsibility for P&L.
• Skills:
  • Deep understanding of data analytics and distributed query technologies (experience with Starburst, Trino, or Presto a plus).
  • Excellent leadership skills, with experience building and mentoring high-performing, geographically distributed teams.
  • Ability to balance strategic thinking with tactical execution, and to manage multiple priorities in a dynamic, fast-paced environment.
  • Strong customer-facing skills, with the ability to build trusted relationships and act as an escalation point for complex customer issues.
  • Proven business acumen, with the ability to analyze data, develop insights, and drive decisions to achieve revenue goals.
• Education:
  • Bachelor’s degree in Computer Science, Engineering, Business, or related field; MBA or other advanced degree is a plus.

Where could this role be based?

• United States, East Coast