Senior Product Manager, Generative AI Quality - Attentive

Job Title: Senior Product Manager, Generative AI Quality
Job Location: San Francisco, CA
Job Listing URL: https://jobs.lever.co/attentive/e182cd67-3c18-4a86-b640-0bb3c91a38ac
Job Description: At Attentive, we're revolutionizing the way businesses connect with their customers. Our AI-driven marketing platform infuses intelligence into every stage of the consumer journey, helping brands deliver hyper-personalized messages at scale. With a mobile-first approach, engaging two-way conversations, and enterprise-grade technology, we're driving billions in online revenue for leading brands worldwide, including CB2, Urban Outfitters, GUESS, Long John Silver’s, and Wyndham Resort. But we're not just about SMS and email—by expanding our AI capabilities to enhance multiple products and channels, our goal is to help make every interaction more meaningful. As a member of our team, you'll be at the forefront of this innovation, helping to shape the future of customer communication.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

Who we are
A key part of Attentive’s product strategy is leveraging Large Language Models (LLMs) to personalize billions of messages. At our scale, even small mistakes can have significant consequences. That’s why we’re building innovative products and systems to continuously improve Generative AI quality—ensuring every message hits the mark. We’re looking for an enthusiastic Senior Product Manager to lead this critical effort.
Why Attentive needs you
Relentlessly detect, correct, and prevent quality issues in generative AI outputs
Develop novel solutions, leveraging AI where appropriate but also thinking about how we can design the system to prevent errors.
Innovate on ways to emulate the “voice” of a brand in messages. Where appropriate, develop guardrails and controls so marketers can fine-tune messages
Rally other product areas where needed. In some cases, the right place to fix a problem upstream, at the data layer or elsewhere
About you
3+ years of product management experience with a track record of shipping innovative products
Experience with LLMs: At minimum, you’ve built a prototype with this technology
Excellent communication skills, with the ability to rally cross-functional teams and executives around a unified vision.
Strong strategic thinking: able to navigate difficult tradeoffs, assess options quickly, and guide the team toward alignment.
Resilient and creative problem-solver: You’re excited to tackle really hard problems every day, and you delight in finding clever ways to fix problems
Technically proficient: You don’t need to code, but you do need to understand the tradeoffs of different technical approaches.