Servicing Trainer & Instructional Designer - Lendbuzz

Job Title: Servicing Trainer & Instructional Designer
Job Location: Remote
Job Listing URL: https://jobs.lever.co/lendbuzz/5eeb69cd-4e60-497a-95f6-d89d6bd820eb
Job Description: At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

We are looking for an outstanding team member to join our Loan Servicing team who will play a key role in developing and delivering programs that enhance the skills and knowledge of our team members ranging from newly hired personnel to existing staff.
Key Responsibilities:
Facilitate engaging and effective training sessions for new hire employees and existing team members working in Collections and Customer Service
Coordinate logistics for training events, including scheduling classes, reserving classrooms, and preparing workstations
Conduct training needs assessments to identify knowledge gaps and developmental opportunities
Evaluate the effectiveness of training programs through feedback, testing, and performance metric evaluation
Partner with contact center Supervisors, Managers, and QA team to drive performance and quality of serviceDesign training solutions that demonstrate an understanding of adult learning principles and leverage current learning trends, including gamification and rich media to enhance the learner experience
Recommend and Implement software solutions (such as Articulate Rise and Storyline, Captivate, Toonimo or Adobe Premiere Pro) to enable efficient development of learning content
Design and develop curriculum, programs, learning materials, and performance support tools from a blank slate (including self-study, classroom, and eLearning)
Key Requirements:
Minimum of 1 year experience in training and development, and/or instructional design, preferably in auto finance or the financial services industry
Minimum of 1 year of experience with use of leading content creation software and platforms
Familiarity with consumer debt collection regulatory compliance requirements preferred
The Ideal Candidate will have:
Strong instructional design and organization development skills with ability to modify approach for a variety of needs and audiences
Knowledge in the financial services industry with ability to understand basic financial processes across platforms
Outstanding organizational skills
Excellent written and verbal communication skills
Creativity and ability to develop engaging visual content
High level of integrity
Strong sense of teamwork, yet able to work independently
Self-motivated and able to work with minimal supervision
Works well in fast pace, high-volume environment
Excited by the idea of constant change
Passion for teaching and the ability to translate knowledge and motivate learners of all different learning styles & backgrounds