Sr. Manager, Sales Operations - Clover Health

At Clover Health, we bring high-quality, affordable, and easy-to-understand healthcare plans to America’s seniors. We focus on preventive care and leverage data and technology from the Clover Assistant to empower physicians to make the best health recommendations based on our members’ complete health history—all with the lowest cost and the highest value.

As a Sr. Manager, Sales Operations that will have a major impact on our overall sales operations and strategy. In this role, you will be tasked with managing while innovating on operational workflows as well as developing new processes with an eye towards technology-enabled scalability. This is a great opportunity to hone your skill set and evolve within our growing organization.

As a Sr. Manager of Sales Operations, you will:

• Oversee the key components of a Medicare Advantage Sales Operations team and vendors and lead key projects. This includes managing the functions associated with broker lifecycle listed below and spearheading our annual remote selling platform initiative.
  • Broker contracting and onboarding
  • Broker portal and ongoing communications
  • Commissions
• Oversee the development of Sales Operations reporting and proactively evaluate performance metrics and resources to improve sales operations procedures and processes.
• Work cross-functionally, including with field sales, marketing, customer experience, and compliance teams on strategic initiatives and project implementations.

You will love this job if:

• You can lead a high performing team to drive a variety of projects over the finish line
• You are a proactive communicator and pride yourself in your ability to be clear, honest, and timely
• You are comfortable with autonomy and have proven success building operations from the ground up
• You have proven proficiency in project management and prioritization, with the ability to navigate multiple competing priorities at once
• You are mission-driven and are passionate about improving the lives of Medicare eligibles across the country

You should get in touch if:

• You have 6 years experience within a Medicare/Medicare Advantage sales operations environment
• You have 3 years of experience working with insurance broker contracting and broker onboarding departments 
• You have previous experience managing a team
• You have high efficiency in Microsoft Excel and Google Sheets
• You have experience working across multiple sources of data, spreadsheets, and dashboards to provide high impact results
• You have experience thinking strategically about workflows and processes to drive constant improvement and optimiza

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.