Sr. Product Manager, Customer & Partner Ecosystem - Lyra Health

Job Title: Sr. Product Manager, Customer & Partner Ecosystem
Job Location: Burlingame, California
Job Listing URL: https://jobs.lever.co/lyrahealth/a2e52f67-ad45-412e-b7b9-ac3904c571b8
Job Description: About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

About the Role
Lyra is looking for a Senior Product Manager to lead our partner and customer ecosystem team. The ideal candidate is a strategic problem solver that is highly collaborative and able to synthesize input from many different cross-functional teams in articulating and executing a roadmap. This Senior PM will play a critical role in owning product planning and launches, partnering closely with Product (PM, Design), Engineering, Go-to-Market (GTM), Customer Success (CS), Operations, and the leadership team to execute our product strategy and achieve our business goals. This role is highly visible and is crucial in ensuring that we execute at a high level across every facet of product management, development, and operations.

This role will be located onsite at our Burlingame, CA headquarters (hybrid; 1-2 days per week in-office).
Responsibilities
Engage with sales, customer success, prospects, customers, and channel partners to understand pain points and opportunity areas, and develop product (or non-product) plans that help achieve both short and longer term business objectives
Define and deliver tools that empower our Go to Market teams, and enable our customers and partners to effectively explore and implement Lyra’s solution
Partner cross-functionally with internal teams to identify pain points and define strategies to drive platform scalability
Own product roadmap by gathering input, evaluating opportunities, and prioritizing features according to our business goals
Drive excellent product development experience for the product/design/engineering team by writing concise documentation and engineering tickets, supporting the design process, running team rituals, and coordinating successful releases
Track overall program metrics and effectively report out on program health to executive audiences
Collaborate with Go to Market and Customer Success teams to ensure a seamless transition from product development to product launch and customer onboarding, and receiving feedback to further drive the product roadmap
Identify and manage risks and issues that may impact the successful delivery of cross-functional initiatives and associated goals
Foster a culture of continuous improvement by regularly reviewing and optimizing processes and methodologies.
Qualifications
4+ years of experience in product management, or a related role in a software development environment
Demonstrated experience fostering a strong partnership with enterprise sales and customer success teams to meet customer needs
Prior experience driving platform products and partner integrations
Highly organized self-starter; able to multitask and apply structure to ambiguous situations
Strong quantitative analytical skills and ability to think strategically and tactically to solve problems and drive results while operating in a fast-paced, dynamic startup environment
Strong understanding of software development life cycle (SDLC) and agile methodologies
Curiosity and passion to learn more about your users, our market, our product, the competitive landscape, and much more
Demonstrated leadership and strong, proactive ownership over one’s area of responsibility; has an innate sense of accountability, attention to detail, and an execution-oriented mindset

Preferred Qualifications
Experience working with platform product teams, scaling solutions across the business and other product teams
Experience defining and shipping 0-1 features
Bachelor’s degree in computer science, engineering, or related field