Sr. Product Manager - JA Labs (Lean Startup, Experimentation) - JustAnswer

About the Role

As Senior Product Manager for JustAnswer Labs, you will lead the ideation, creation, and launch of innovative products that delight our customers and unlock JustAnswer’s next $100M+ business opportunity. In this role, you’ll blend cutting-edge Generative AI with human expertise to deliver unparalleled customer experiences. You are adept at driving cross-functional teams to execute on a compelling product vision, leveraging a lean start-up mindset to validate ideas quickly in a dynamic, high-growth environment. Your mission is to expand our core capabilities, unlock new revenue streams, and drive measurable success aligned with key business performance metrics.

What You’ll Do

• Lead the ideation, prioritization, technical development, and successful launch of innovative tools, platforms, and products.
• Drive new product initiatives by blending Generative AI and human capabilities to solve complex customer challenges and deliver exceptional experiences.
• Apply lean start-up principles and agile practices to rapidly validate ideas and iterate toward product-market fit.
• Leverage AI-driven data insights, usability studies, qualitative analysis, and primary/secondary research to define clear product requirements.
• Define and deliver MVPs, scalable features, and product enhancements that maximize impact and customer satisfaction.
• Collaborate with sales, data teams, engineering, and potential customers to uncover market opportunities and solve meaningful problems.
• Define, track, and analyze product metrics to make data-driven decisions and measure business success.

What We’re Looking For

Skills & Experience

• Proven track record of delivering innovative, first-generation products, ideally in the AI or data space.
• Strong collaborator with a lean start-up mindset, balancing creativity, speed, and rigor in fast-paced, ambiguous environments.
• Experience leveraging Generative AI or advanced tools to elevate user experiences, with 4+ years of product management in web/mobile applications (B2B or AI experience a plus).
• Skilled in identifying customer needs, driving data-driven decisions, A/B testing, and rapid experimentation.
• Familiarity with Pragmatic Marketing and Design Thinking principles; Bachelor’s degree or equivalent experience.

Collaboration & Communication

• Effective working independently or across teams, promoting co-creation and managing priorities seamlessly.
• Exceptional communicator who translates complex AI concepts into clear, actionable insights and aligns stakeholders effectively.

Leadership

• Results-driven leader with strong project management skills and a focus on ownership, accountability, and team motivation.
• Strategic planner adept at executing short-and long-term goals while building high-performing, empowered teams.

Why You’ll Love Working With Us

• Access to 12,000 licensed professionals and over 25 million real professional-client conversations to train AI.
• Our AI is rated 22% more helpful than ChatGPT for professional services (A/B tested with 5,000+ users).
• Over 10 years of AI innovation, evolving from NLP and ChatScript to cutting-edge Generative AI/LLMs.
• A proven leader in LLM commercial implementation, driving $50M+ in revenue and deploying new foundational models within days of release.
• Operate in a true agile environment, enabling rapid iteration, experimentation, and continuous delivery of innovative solutions.

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions. 

Why Join the Team

With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

Perks and Benefits

• Fully Remote Work Environment
• Competitive Pay
• United Healthcare PPO, Kaiser
• FSA and HSA options, including Dependent Care Spending
• Dental & Vision
• Employer paid Long & Short - Term Disability
• Employer paid life insurance
• $75 monthly Remote-Work stipend
• $360 annual Wellness stipend
• $200 per year for registration fees for fitness events, races, and marathons
• Flexible time off
• 11 company holidays
• 401k with company matching
• Paid parental leave
• Charitable donation matching
• JustAnswer subscription with access to 12,000 experts in over 700 categories

And let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!

Remote From these States

Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, West Virginia and Wisconsin.

Pay Transparency

JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.       

Our Commitment to Diversity

At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

#LI-REMOTE