Sr Support Engineer (.Net) - Zinnia

WHO YOU ARE:

The Senior .NET Production Support Analyst is responsible for ensuring the stability, availability, and reliability of .NET-based applications in a production environment. This role provides advanced support for incident management, issue resolution, system monitoring, and post-deployment validation. The analyst will work closely with development teams, infrastructure teams, and business stakeholders to proactively manage incidents, improve operational processes, and maintain service levels for critical applications.

WHAT YOU’LL DO:

• Serve as the senior-level point of contact for production support of .NET-based applications.
• Monitor application health, system performance, and job schedules using monitoring tools and logs.
• Triage and resolve incidents by identifying root causes and coordinating with development, QA, and infrastructure teams.
• Manage the incident lifecycle using tools such as ServiceNow, including escalation, resolution tracking, and documentation.
• Participate in release and deployment activities, including pre- and post-deployment validations and rollback planning.
• Analyze recurring issues and recommend or implement long-term fixes or process improvements.
• Collaborate with business users to understand issues and ensure timely resolution and communication.
• Maintain support documentation, knowledge base articles, and runbooks to enhance operational readiness.
• Ensure compliance with change control, security, and audit requirements in the production environment.
• Support on-call rotations and respond to critical incidents during off-hours as needed.

WHAT YOU’LL NEED:

• 5+ years of experience supporting .NET-based applications in a production support or application support role.
• Proficient in SQL Server knowledge in designing and developing SQL queries. Mongo DB, NService Bus
• Expert in building Restful API
• Must have experience working with C#, React JS, Angular, and Java script
• Should have good demonstrable experience in systems architecture and N-tier application development using Microsoft technical stack SQL server
• Solid understanding of .NET framework architecture and application components (IIS, Windows Services, APIs).
• Familiarity with tools such as Splunk, AppDynamics, Azure Monitor, or similar for log analysis and system monitoring.
• Basic knowledge of SQL Server and the ability to run queries for troubleshooting.
• Strong problem-solving skills with the ability to manage high-pressure, high-impact situations.
• Excellent verbal and written communication skills with the ability to explain technical issues to non-technical stakeholders.
• Experience working within ITIL-based environments and using ticketing systems like ServiceNow or Jira.
• Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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