Associate Solution Deployment Manager - Docebo

Job Title: Associate Solution Deployment Manager
Job Location: Toronto, Ontario
Job Listing URL: https://jobs.lever.co/docebo/102e8188-eeba-4704-afbe-3f20ad32fe78
Job Description: Hey you! 👋 Want to work for one of the fastest growing SaaS companies in the world? 📈
We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training 💻 We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.

Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the Docebo Heart. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better. 💙

So what are you waiting for? Apply today! Join 900+ global Docebians and change the way people learn.

Are you ready to be a part of the learning revolution? 🚀

About This Opportunity:

An Associate Solution Deployment Manager leverages skills in Project Management and Business Analysis, to ensure that SMB customers are quickly and successfully onboarded to the Docebo platform. This role sits on the Professional Services team and is responsible for managing the Onboarding Phase or other Service Engagement types for multiple SMB customers. You will work closely with Help Desk Specialists and Customer Account Managers to ensure Docebo customers receive amazing support in every phase of their journey with Docebo.

Docebo is a high-energy work environment so you need to be able to keep up with the fast pace and the demanding work, and have no problem multi-tasking.

Docebo is focused on nurturing a culture of inclusivity that ensures every employee feels valued and respected. We are dedicated to helping every team member succeed and bring their unique perspectives to the team.

Reports to: Manager of Functional Services, North America
Location: Athens, GA & Toronto, ON (Remote OK)
Primary responsibilities, including but not limited to:
Manage customers from different countries, managing multiple projects concurrently;
Work with customers to identify and document Success Criteria that will be tracked over the duration of the Service Engagement.
Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives;
Document and effectively share Service Engagement project activities to ensure alignment and continuity across the Customer Success departments;
Facilitate the development of functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation;
May be required to configure functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation;
Prevent, identify, quantify, and communicate risks internally and externally;
Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets;
What it takes to be successful:
A strong desire to become a Docebo product expert;
Experience in an IT service implementation and delivery or IT Project Manager role;Experience working with clients in the ‘Mid Market space
Working knowledge of project management principles;
Great understanding of consulting processes and the software implementation lifecycle;
Solid Knowledge in the areas of application programming and system design;
A natural inclination to resolve customer problems and help them be highly successful.
Education and Experience:
Experience working with support, QA, and product teams to resolve customer issues.
English Fluency (both written and spoken)French and/or Spanish Fluency is considered a plus
Ability to travel as required (10% or less)
General knowledge of programming languages and specific experience with REST Web services.
General knowledge of ETL (Extract Load and Transform) style data migration services;
Minimum of 2 years of experience as a Implementation Specialist, Project Management, Technical Consulting, etc
Experience in E-Learning / Learning Management industry is preferred;
BA/BS or equivalent experience