Business Consultant - US - Quantum Metric

Job Title: Business Consultant - US
Job Location: United States
Job Listing URL: https://jobs.lever.co/quantummetric/d5428efa-d6af-411f-aa95-42ed8c38864f
Job Description: 😎 Our Culture
Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

🚀 About the Role
The Customer Success Business Consultant (CSBC) will drive client enablement of the Quantum Metric platform, while ensuring that customers receive tangible business value through our partnership. The CSBC regularly engages with customers to provide tailored training aligned to organizational use cases, teaches customers how to apply our technology to solve key business obstacles, and provides in-depth quantitative analysis to obtain measurable insights that improve digital experiences. The CSBC's performance is assessed based on overall account retention, customer utilization/adoption of the platform, and insights derived through our partnership with customers.

🔧 Responsibilities
Teach customers how to analyze their quantitative data using the Quantum Metric platform to surface defects and optimization opportunities across digital experiences
Provide training sessions across a plethora of use cases to enable customers to solve business obstacles across business and technical organizational functions
Develop a consultative relationship with each client through an in-depth understanding of their business model, strategy, digital properties, key initiatives, business goals, and key performance indicators
Improve customer business results through taking action on insights surfaced through the Quantum Metric platform
Provide guidance on use case best practices for leveraging Quantum Metric to solve business problems and execute on their digital strategy through daily client interactions
Conduct regular working sessions with clients, product demos, and executive briefings. Travel up to 20% of the time to visit customers and provide enablement onsite
Proactively analyze customer data using the Quantum Metric platform to surface data-driven improvements to digital experiences
Create presentations that summarize actionable opportunities for digital optimization and revenue recovery. Present findings with data-driven recommendations and aiding analysis to key client partners
Proactively identify at-risk accounts based on low platform usage, while creating & executing an action plan to drive platform adoption through business value
Establish and maintain expert level knowledge of Quantum Metric product capabilities & configuration options to enable customers to surface actionable insights
Serve as the voice of the customer internally at Quantum Metric, advocating for customer needs and providing input into the development of new platform features
Partner with account team to secure renewals and support upsell opportunities through enablement and business value
💡 Requirements
2+ years serving in a digital analytics or consulting role
Must be able to analyze quantitative data to draw meaningful conclusions and make data-driven recommendations. Enjoys solving complex problems without straight forward solutions
Must be a self-starter, who thrives in fast-paced, start-up environments
Must have client-facing experience and be comfortable in a training / subject matter expert (SME) capacity
Excellent verbal and written communication skills with exemplary presentation skills. Must be comfortable training large audiences of 50+ individuals
Strong time management skills. Must be able to multitask while juggling the needs of multiple clients simultaneously. Able to adapt quickly to changing priorities
Compensation: $75,000-$125,000 | variable bonus eligible