Director Trust and Safety - GoDaddy

Location Details: United States Remote

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

Join our team

GoDaddy is looking for a skilled and motivated Director to join our team as the Head of Trust and Safety. You will lead a team dedicated to ensuring the safety of all who use GoDaddy’s platform, including our customers and their users, developing strategies to prevent and address abuse.

If you are driven towards combating online harm in a fast-paced environment and possess the leadership abilities necessary to excel, we want to hear from you!

What you'll get to do...

• Develop and implement comprehensive Trust and Safety strategy, policy, and procedures that demonstrate well-rounded ideas that meet GoDaddy's business goals
• Lead all aspects of a team of Trust and Safety professionals. Your team’s main focus will be to investigate and address reports of suspicious behavior and policy violations
• Direct operations managers, who supervise full-time employees, contractors and outsourced resources. Periodically, you will also be on point for high profile investigations
• Manage teams who engage with Law Enforcement and regulatory agencies
• Analyze data and metrics to track the efficiency of Trust and Safety initiatives and make data-driven decisions to improve our processes and continually scale operations
• Support, develop, and ensure the safety and wellness of the distributed team you lead
• Work with internal teams like Legal, Industry/Government Relations, Public Relations, Information Security, and Care to investigate claims, manage risks and enforce our standards fairly and in compliance with relevant regulations
• Monitor and analyze customer and third party behavior to identify and mitigate potential risks
• Collaborate with technology partners to develop and implement tools and systems to improve and prioritize Trust and Safety measures and operations
• Collaborate with Product, Technology, and Care teams to enhance safety features, improve customer experience, and implement proactive measures to prevent our platform and services from being used for online harm
• Collaborate with industry and regulatory groups to advocate for GoDaddy’s Trust and Safety initiatives
• Motivated to stay updated on industry trends and regulatory changes related to online safety and security

Your experience should include...

• Experience crafting a detailed and safe user experience
• 7+ years in Trust & Safety, fraud prevention, or related field
• Solid comprehension of online security risks and standard methodologies
• Experience with Law Enforcement and regulatory agencies
• Ability to efficiently collaborate with diverse collaborators and senior leaders to implement and apply policies
• Experience scaling operations and leading managing a team of 25 FTE, as well as managing BPO resources

You might also have...

• Bachelor's degree or related experience in Computer Science, Cybersecurity, or Business Administration

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.