IT Manager - ActiveCampaign

Job Title: IT Manager
Job Location: Chicago
Job Listing URL: https://jobs.lever.co/activecampaign/e65be7ce-5f5e-48db-8de7-8c6d9dbd6556
Job Description: We are currently seeking an IT Manager that will take over and manage many of our internal IT requirements. This role will allow the right person the ability to have an immediate impact on the organization and will also afford the opportunity to collaborate with multiple internal stakeholders across the company and external vendors on a variety of IT related projects.
What Your Day Could Consist Of:
Manage a Global IT team, ensuring best practices and consistency. Ensure SLA’s, response times and recovery time objectives are met. The team has members in the US, Ireland, Australia, and, soon, Costa Rica.
Effectively lead the maintenance and development of systems management platforms, help desk tools, alerting, and account provisioning/deprovisioning systems and processes.
Automate routine and repetitive tasks to automate team efficiency.
Lead IT’s Zero Trust projects and be a champion and thought leader in the area.
Partner with the Information Security team to align IT Zero Trust projects with the Zero Trust strategy they have in place.
Ensure that IT systems are highly available, security controls are up to standards, and access controls and processes meet Zero Trust requirements.
Own and deliver evidence for a range of SOC2 compliance controls.
Develop and maintain technical and procedural documentation for the team to execute against.
Develop and execute system patching routines across a diverse set of operating systems and applications
Manage Okta security and configuration (including auditing, account cleanup, access workflows, and optimization)
Engage with stakeholders across the company on new technology procurement, ensuring they are properly documented and securely managed.
Work with a variety of vendors to deliver managed laptops and other office technology to multiple countries around the world, even beyond where we have offices.
Contribute to organizational policy regarding technology standards and strategic planning.
What is needed:
Bachelor's Degree in Computer Science or a related technical discipline or 5+ years of professional Information Technology management experience
Strong knowledge of IT security, encryption, mobile device management, VOIP telephony, macOS management, Ubuntu Linux, and computer networking
Experience managing Apple computers in an enterprise environment of 1000+ devices,
Experience with applications management, preferably including Google G-Suite, Okta, Slack, and similar enterprise tools.
Experience in management and development of team members ranging from junior IT administrators to seasoned system administrators.
This role frequently communicates/interacts with individuals including executive and senior leadership; must have strong verbal and written communication skills.
Strong problem-solving skills, analytical thinking, and creativity is a must
Ability to work in a fast-paced environment and effectively interact with numerous individuals and managing concurrent high-visibility priorities.

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