IT Specialist - ActiveCampaign

Job Title: IT Specialist
Job Location: Heredia
Job Listing URL: https://jobs.lever.co/activecampaign/aa754337-25c8-42d9-a603-f9e351cda4cd
Job Description: As our company continues to grow at an incredible pace, we are expanding our IT team and seeking an IT Specialist based in Costa Rica. This role will play a critical part in managing internal IT operations, ensuring seamless technology experiences for our employees, and supporting various IT initiatives across the organization.

This is a fully on-site role, requiring the IT Specialist to be in the office five days per week to provide hands-on support and maintain IT infrastructure
What Your Day Could Consist Of:
Providing IT support to employees, troubleshooting issues related to hardware, software, networking, and security.
Managing and maintaining Mac devices using Kandji, including deployment, updates, and security policies.
Overseeing office IT infrastructure, including A/V equipment, networking hardware, and conferencing systems.
Supporting Okta SSO and user access management, ensuring secure authentication and application provisioning.
Assisting with new hire onboarding, setting up workstations, managing IT asset deployment, and conducting Mac training.
Collaborating with internal teams and external vendors to facilitate IT projects and service improvements.
Handling asset management, including repairs and replacements of office equipment.
Support network security efforts.
Assisting with software integrations and automation efforts where applicable.
Providing technical support for office networking, including troubleshooting connectivity and hardware issues.
Working within JIRA for ticket management and IT project tracking.
Support SOC2 compliance efforts as needed
Experience Requirements:
3 - 5 years of relevant experience.
Advanced experience managing and supporting Apple devices using Kandji.
Strong expertise in SSO management, preferably Okta.
Excellent customer service skills and a proactive approach to IT support.
Experience managing IT assets and vendor relationships.
Knowledge of networking concepts, including troubleshooting Wi-Fi, firewalls, and office connectivity issues.
Experience with A/V setup and maintenance, including conference room technologies.
Experience with network security and IPS tools.
Familiarity with SOC2 compliance is a plus.
Experience using JIRA for IT ticketing and tracking is a plus

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