Manager, Account Management - Quantum Metric

Job Title: Manager, Account Management
Job Location: United States
Job Listing URL: https://jobs.lever.co/quantummetric/dc662b32-3aa7-4889-86fb-7d286142782e
Job Description: 😎 Our Culture
Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

🚀 About the Role
We are looking for a Manager within our Account Management team to create long-term relationships with our customers, while mentoring and managing a team of Account Managers in their region. The AM Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new expansion opportunities. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and collaborating on strategic account plans.

Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Success, Sales Marketing and Product Development) to improve the entire customer experience. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

Ideal candidates for this role will know how to meet ambitious individual and team retention and expansion goals. If you are familiar with account management software (CRM), digital analytics and understand consumer behavior, we’d like to meet you.
🔧 Responsibilities
Manager of team responsible for coaching, development, and career management of direct reports as well as managing team performance, compensation, promotions, and terminations
Demonstrates ongoing cross-functional collaboration across QM (Marketing, Sales, Product, etc.)
Motivates the team and creates a high-energy, results focused environment
Holds ongoing 1:1s as well as team meetings
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Collaborate with sales team to identify and grow opportunities within territory
Assist with challenging client requests or issue escalations as neededBe an enthusiastic and creative leader focused on contributing to the ongoing development of a culture of operational excellence
Take a solutions-focused collaborative approach to issues facing the team; both internally and externally
Strategic lead for customer engagement
Create and execute customer account plans in collaboration with the rest of the customer success team to ensure value realization
Conduct regular QBRs with the client’s executive team to strategically align with their organizational goals
💡Requirements
Able to represent and be accountable for the output of the team
Demonstrated ability to successfully lead people, teams and projects
Develops structure and processes that helps their team achieve outstanding results
Knows how to use resources to meet schedules and goals
Skillful coach to their team to meet company and individual development goals
7+ years SaaS & digital analytics experience an asset
Proven track record interfacing with Customers to demonstrate the value of enterprise digital analytics software
Proven work experience as an Account Manager
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Solid experience with Salesforce and G Suite/MS Office
Experience delivering client-focused solutions to customer needs, including value based presentations
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
BA/BS degree in Business Administration, Sales or relevant field
Industry knowledge in Financial Services, Telco, Insurance, Healthcare, & Retail
Experience working with data to solve business problems
As Travel Restrictions Lift: Ability to regularly travel for client and company commitments
Compensation: $125k-135k base with $30k-40k variable