Manager, Product Design - Core Experience - Instacart

OVERVIEW

Every year, people across the world spend nearly one trillion dollars on groceries—it’s an industry that’s been around for centuries. Food itself, however, has been a constant in people’s lives since the beginning of time. Yes, sustenance is essential, but it’s also much more than that. 

Food can be a part of a daily ritual or a special moment that resonates with people on a meaningful and emotional level. It can be a much-needed break in a long day, a taste that brings back memories, a creative experiment, a shared meal with loved ones, or even comfort during a hard time. Whether it’s a special occasion or an everyday occurrence, it should always be easy for people to get the ingredients they need.

ABOUT THE ROLE 

We’re seeking a visionary leader to enhance our core customer-facing experiences, with a strong emphasis on growth-centric experiences as well as engaging ad products. This role emphasizes B2C product innovations that engage and captivate customers, helping them start their shopping journey on Instacart. As a Product Design Manager, you will collaborate with cross-functional leaders to define and execute strategic visions for user experiences on Instacart, crafting intuitive design solutions that also integrate seamlessly with advertising products to enrich the shopping experience.

As a people leader, you’ll manage a team of 3-5 designers and integrate your work within a broader customer experience product design org. You'll foster an inclusive culture that prioritizes transparency and collaboration.

Your focus will be on ensuring that customer centricity is at the core of our design efforts, maintaining a high visual craft bar that intuitively meets user needs. By partnering closely with research teams to transform customer insights into actionable design strategies, and working collaboratively with product and engineering teams, you will drive a comprehensive, customer-focused strategy across your portfolio. 

Success in this role means driving holistic strategy across your portfolio, while consistently delivering high-quality user experiences that drive increased engagement, user growth, and customer satisfaction.

ABOUT THE TEAM

The Instacart Design & Research Org is an empowered team that aims to craft engaging, cohesive, and inspirational experiences for everyone. Our mission is to create a world where everyone has access to the food they love and more time to enjoy it together. 

The CoreEx team is dedicated to enhancing every aspect of the Instacart user journey, focusing on creating seamless, intuitive interactions for our customers. By crafting engaging experiences that cater to customer needs, the team plays a crucial role in driving user satisfaction and loyalty. As a Product Design manager you will work closely with product, engineering, data science, research, and content design across the org to develop 0-1 products as well as drive quality improvements and feature enhancements for existing customer and ad experiences.  

ABOUT YOU

MINIMUM QUALIFICATIONS

• 6+ years of experience in digital product design. 
• 1-2+ years of people management experience, guiding the work of UI/UX and product designers.
• Experience with building, hiring and mentoring high performing teams.
• Strong understanding of product-building areas including engineering, design, analytics, and user research/insights.
• Ability to thrive and effectively communicate in a fast-paced, constantly changing environment.
• You love developing cohesive and scalable Design strategies that can play out across numerous channels and mediums.
• You display a human-centered approach to design that’s inquisitive, strategic and empathetic.
• You lead with passion and vision, and you can energize others to deliver excellent results while keeping them happy and engaged.
• Reliable self-starter who can provide direction to multiple projects with minimal oversight.
• Can push the team to explore new thinking and expand new interpretations of the Design brand to meet ever-changing company demands.
• Friendly, supportive and collaborative.
• You are comfortable and always willing to roll up your sleeves and chip in to help move a project forward—you like to move quickly and drive towards impact.

PREFERRED QUALIFICATIONS

• Experience in B2C design as an individual contributor or or leading customer facing teams
• Experience working on growth and/or ads teams, demonstrating a keen understanding of strategies to drive user acquisition, retention, and engagement, while aligning design solutions with growth objectives to deliver impactful results.
• Expertise in stakeholder management and building strong relationship with core partners across engineering, design, content, marketing, and product teams