Manager, Product Design - Platform - Instacart

Overview

ABOUT THE ROLE 

We’re looking for a leader who will help mature our platform services, balancing craft and quality with innovation in user experiences. The primary focus for this role is on B2B products, with some elements touching B2C experiences. As a Product Design Manager, you will collaborate with cross-functional leaders to define and execute a strategic vision for products that include fulfillment tools, fraud tools, customer experience optimization, and core platform elements like onboarding.

As a people leader, you’ll manage a team of 5 designers and integrate your work within a broader platform product design org of 16 designers. You'll foster an inclusive culture that prioritizes transparency and collaboration.

Your focus will be on ensuring a cohesive design framework, guiding your team in adopting and contributing to our unified tooling design system. Identify opportunities for seamless, end-to-end user experiences across various portfolio initiatives, primarily focusing on tooling while incorporating some consumer interactions.

Success in this role means driving a holistic strategy across your portfolio, while ensuring high-quality implementation of the vision.

ABOUT THE TEAM

The Instacart Design & Research Org is an empowered team that aims to craft engaging, cohesive, and inspirational experiences for everyone. Our mission is to create a world where everyone has access to the food they love and more time to enjoy it together. 

The Platform & Tooling Design team supports tools across Instacart, including external facing tools (Retailers, CPGs) as well as internal facing tools. Self-serve tooling is critical to support our partners and our overall business as we continue to scale and expand our capabilities. As a Product Design manager you will work closely with product, engineering, data science, research, and content design across the org to develop 0-1 products as well as drive quality improvements and feature enhancements for existing tooling experiences.

ABOUT YOU

MINIMUM QUALIFICATIONS

• 6+ years of experience in digital product design.
• 1-2+ years of people management experience, guiding the work of UI/UX and product designers.
• Experience with building, hiring and mentoring high performing teams.
• Strong understanding of product-building areas including engineering, design, analytics, and user research/insights.
• Ability to thrive and effectively communicate in a fast-paced, constantly changing environment.
• You love developing cohesive and scalable Design strategies that can play out across numerous channels and mediums.
• You display a human-centered approach to design that’s inquisitive, strategic and empathetic.
• You lead with passion and vision, and you can energize others to deliver excellent results while keeping them happy and engaged.
• Reliable self-starter who can provide direction to multiple projects with minimal oversight.
• Can push the team to explore new thinking and expand new interpretations of the Design brand to meet ever-changing company demands.
• Friendly, supportive and collaborative.
• You are comfortable and always willing to roll up your sleeves and chip in to help move a project forward—you like to move quickly and drive towards impact.

PREFERRED QUALIFICATIONS

• Experience in tooling design as an individual contributor or or leading tooling teams.
• Experience with B2B tools, Ads or marketing tooling, Analytics & Dashboard design.