Manager, Product Management - Operational Tools - Zoox

Job Title: Manager, Product Management - Operational Tools
Job Location: Foster City, CA
Job Listing URL: https://jobs.lever.co/zoox/bc05ff4d-d582-4a93-a2eb-0e5a2320437d
Job Description: Zoox is transitioning from pure research and development to an operational business with a public-facing product. This product is composed of much more than a vehicle and autonomous driving software. The critical third portion of the Zoox product is operations tools. These are the substantial pieces of software that manage vehicle dispatch, teleoperations, realtime rider support, billing and payments, and maintenance and repair, among other mission critical tasks. We are seeking an experienced Manager to lead a team of Product Managers that are overseeing these important areas of Zoox.

In this role, you will be in a critically important position to define and lead big picture product and org strategy. You will be responsible for orchestrating complex projects cross-functionally with engineering, product, user research, and design leadership across the company. This role is high visibility and vital to the future success of Zoox.
In this role you will:
Lead a group of product managers to serve our users across all Operations groups including Alpha Ops, Base Ops, Mission Ops, TeleOps and Rider Ops.
Establish and define metrics and KPIs that measure the health and performance of these systems as well as their impact on Operations employees, our customers, and our overall business.
Drive meaningful improvements to these KPIs, ensuring our business is built to scale effectively.
Manage a team of 5+ Product Managers overseeing the roadmaps of all Operational Tools,
Work closely with Engineering, Design, and Technical Program management, to track and execute progress
Partner with Operations managers to ensure alignment on roadmaps, KPIs, priorities, and progress for Operations employees.

Minimum qualifications:
12+ years of Product Management experience driving measurable improvements through product development.
5+ years of people management experience.
Experience with ownership over a portfolio of products through the entire product development lifecycle from ideation and initial requirements to launch and ongoing iteration.
Experience driving iterative improvement to KPIs through ongoing roadmap prioritization.
Experience building highly reliable, mission critical products.
Strategy and leadership skills; Proven track record of effective collaboration with internal partners, stakeholders, and customers to drive alignment and key outcomes.

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