Partner Technical Manager - WalkMe

Job Title: Partner Technical Manager
Job Location: Raleigh
Job Listing URL: https://jobs.lever.co/walkme/5d6976fa-5664-4d28-9a64-7216bbed8155
Job Description: WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.

The Partner Technical Manager is responsible for developing high quality WalkMe delivery partners. We're looking for someone passionate about web and mobile technologies, and able to configure and customize complex IT systems. You will engage with our Partners to assess their technical competency, and provide ongoing deployment and delivery enablement and support. You will become both a Digital Adoption and WalkMe product expert. This Partner Technical Manager will report to the global lead of Partner Success.
What You'll Own
Oversee the technical execution of multiple concurrently running “Coaching” projects, managing scope,value, and quality.
Conduct quality assurance audits, host technical training calls, and provide troubleshooting support for partners and their clients.
Own resolution plan for technical project roadblocks.
Assess and design technical-focused partner enablement programs.
Foster collaboration with teams including Services, Technical Support, Customer Education and Sales.
Lead and contribute to process improvement projects to further refine the partner customer lifecycle.
What You Need to Succeed
3+ years of WalkMe professional services or related web or mobile development experience.
A solid understanding of HTML, jQuery, CSS and website frameworks, features and technicalities.
The ability to explain technical concepts to non-technical audiences.
Experience providing customer facing hands-on troubleshooting and coaching demonstrations.
What Sets Us Apart
At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic.
We value collaboration and understand the importance of a healthy work-life balance . To support, we offer:
Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.
Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!