Production Support Analyst II - #17036 - Fanatics

Job Title: Production Support Analyst II - #17036
Job Location: India - Hyderabad
Job Listing URL: https://jobs.lever.co/fanatics/6cb598e0-96d5-48a5-862d-d5c7093d9241
Job Description: Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.

As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

Role and responsibilities

•This is a full-time opportunity to be part of an exciting team within the Site Reliability Organization. You will be supporting our Tech production support environment that runs on the latest technologies, platforms, and tools.
•Manage the tech production support tasks and activities as per laid down guidelines.
•Proactively monitor alerts and system performance for issues
•Run Incident Management processes and Incident Command functions on high severity issues.
•Create or maintain operational runbooks.
•Establish feedback loops for discovered production patterns to ensure constant stability and drive iterative improvements.
•Support the engagement 24*7. Implies, you will be required to work in either morning, afternoon, or night shifts on rotation basis. You will also be required to work on weekends and holidays on a rotation basis.
•Ensure activities in the shift are completed within SLA.
•Ensure proper takeover and handover of activities across shifts.
•Mentor junior team members
•Articulates and drives discussions within the shift for problems and possible solutions.
•Perform the role of a shift lead.

Requirements

•2-4 years of experience with a bachelor’s degree, preferably in Computer Science
•Excellent verbal, written and interpersonal skills.
•Quick learner and a good team player with a positive attitude towards work
•Proactively takes ownership of tasks.
•Work with minimal or no supervision