Renewals Specialist - Outreach

Job Title: Renewals Specialist
Job Location: Atlanta, GA
Job Listing URL: https://jobs.lever.co/outreach/bc978b50-fe09-4568-890a-756427946bf0
Job Description: Outreach is the first and only AI Sales Execution Platform built for intelligent revenue workflows. Built on the world’s largest foundation of customer interactions and go-to-market team data, Outreach’s leading revenue AI technology helps go-to-market professionals and their companies win by intelligently accelerating decision making and elevating sellers to do their best work. Our powerful platform gives revenue teams the tools they need to design, measure, and improve a revenue strategy for every stage of the customer journey, improving efficiency and effectiveness across the entire revenue cycle. Over 6,000 customers, including Zoom, McKesson, Snowflake, SAP, and Okta use Outreach to power workflows, put customers at the center of their business, improve revenue results, and win in the market.

Outreach is a privately held company based in Seattle, Washington, with offices worldwide. To learn more, please visit www.outreach.io.

The Role
The Renewals Specialist is responsible for the transactional details of renewing our current customer base. At the end of the contract, the renewals team processes the renewals for these customers. When customers have not gotten the value they need and are potentially churning, the renewals specialist will take action to encourage customer renewal, and in partnership with an Account Manager, strategize & assist in implementing strategies to improve the likelihood of renewal.

You will be primarily responsible for tracking and processing renewals. Primary metrics for this role are proportion of on time renewals, and renewals saved (both quantity and revenue value).

You’ll have the opportunity to drive millions of dollars of impact for Outreach. This is the kind of role that you build up around yourself in the way you want to work. You will shape the future of what renewals look like at Outreach for years to come.

Location
This role is based in Atlanta, GA and will by a hybrid position based in our Atlanta office 2-3 days per week.
Your Daily Adventures Will Include
Partner with Sales (Account Managers & Sales Leaders), Revenue Operations, BI and Support teams to save renewals where a customer is likely to, or has notified us of intention to churn
Track KPIs to measure performance of specific actions and campaigns on customer behavior
Manage a queue of upcoming needs for customer contracts
Keep current and accurate on forecasting customer outcomes
Design, Maintain, Evaluate and Iterate team workflows to ensure top notch effectiveness
Interpret customer feedback, and create new processes to improve customer experience
Our Vision of You
2-4+ years of experience in a SaaS environment
BA/BS degree or equivalent professional experience required
Experience developing processes and programs which optimize the customer experience or positively influence renewals process
Highly organized self-starter with the ability to work independently at all levels of the org
Experience managing forecasts and metrics
Experience with CRM, Project Management, and Success tools such as Catalyst, Salesforce, Smartsheet, and Zendesk
Intermediate skills in data analysis tools such as Tableau, Excel, Google Sheets