Senior Customer Success Manager - Salsify

Salsify's Australian-based arm is SKUvantage, an acquisition made in October 2021. SKUVantage is Australia's leading provider of products and services to help retailers, distributors, and manufacturers deliver engaging digital product content to buyers, with less time, cost, and effort.

We are now recruiting for an energetic and self-motivated individual to help us further grow our business and client base in the ANZ region.

About the role:

We are seeking a passionate, energetic, experienced and highly organised Customer Success Manager to join our vibrant and hard-working team.

You will be a flexible person who enjoys working in a fast-paced and growing environment. You will be driven by achieving the best outcomes for your clients and the business, and maintaining our exceptional record of client retention.

Reporting to the Director of Customer Success & Sales, ANZ, this role will be crucial to help the business achieve its ambitious growth plans.

Key Responsibilities include:

• Become our customer’s strategic partner, who guides, inspires and coaches.
• Develop long term program plans that ensure our customers are articulating their strategic objectives, putting in place KPI’s, and monitoring progress
• Seek out opportunities for our customers to realise value from our products, with a focus on retention and growth
• Schedule and maintain regular account meetings
• Effectively utilise platform and reporting to manage accounts, developing a holistic understanding of portfolio health.
• Accountable for identify and mitigating risk in accounts
• Effectively present and communicate system functionality and opportunities to  support training objectives
• Work collaboratively with global Customer Success teams to ensure that customer’s global objectives are implemented and supported at the local level
• Develop a deep understanding of our solutions and competitive landscape

What we’re looking for:

• 5+ years previous experience in Customer Success or Account Management, ideally in FMCG/CPG or SaaS
• Has strong account management experience, with the ability to command a room and deliver inspiring presentations

• A proven track record of leading commercial negotiations to mutually beneficial outcomes
• Is driven by results, with that personal drive to forge growth and success for the business
• Enjoys building long term client relationships through regular account meetings and helping clients to get the most from our solutions and services
• Is comfortable using a range of technologies
• A track record building growth and great relationships within client portfolios
• Has excellent verbal, written and presentation skills, and demonstrated time management skills

What we can offer you:

• An exciting and growing tech company with some of Australia’s largest retailers and brands as clients
• An excellent culture where staff are valued and heard
• A highly capable, skilled and motivated team that has a focus on supporting each other and working together
• Celebration of achievements, support for personal development and encouragement of idea sharing
• In office role with Tuesdays and Fridays WFH
• Close to public transport and shops, with plenty of nearby parking

#LI-AN1