SMB Customer Success Manager - Articulate
View Company Profile- Job Title
- SMB Customer Success Manager
- Job Location
- United States
- Job Description
- Our SMB Customer Success Managers (CSMs) work with customers throughout their post-sales journey to make sure customers are successful with 360. The SMB Customer Success Manager is passionate about providing an outstanding experience for our customers. They will leverage a growing understanding of Articulate 360 to provide efficient customer management in a high-volume, fast-paced, live environment.What You'll Do:
- Manage all post-sales activity for Articulate 360 customers through strong relationship-building, product knowledge, planning and execution
- Increase customer retention by conducting regular customer check-ins and providing kick off calls
- Effectively prioritize & manage a high volume of customers to ensure on time renewals
- Maintain coverage of customer communications via email, incoming phone calls and live chats during business hours
- Work collaboratively with other Articulate teams to deliver an exceptional customer experience
- Function as a customer advocate and provide internal feedback on how 360 can better serve our customer
- Collaborate with leadership to improve SMB customer journeys
- Actively participate in all enablement and training activities as assigned
- Other customer success duties as assigned
What You Should Have:- 3+ years experience working in customer-facing, account management or sale roles
- Experience working in a high-volume, technology-assisted environment
- Strong verbal and written communication skills with a passion for developing deep customer relationships
- Naturally curious with excellent critical thinking skills
- Resilient, adaptable and thrives in a fast-paced environment
- Ability to work independently, while also contributing as part of a team
- Ability to understand customer’s business needs and how those connect back to product value
- Available during requested business hours, Monday – Friday, to respond to incoming inquiries
- BA or BS degree or equivalent experience
Nice to Haves:- 2+ years SaaS experience is a plus
- Salesforce experience is a plus
Everything You Need, One Platform.
From job listings to startups, investors to funding rounds, and everything in between, Employbl puts the power in your hands. Why wait?
Start your free trial today!Stay Ahead of the Curve
Sign up for our newsletter to stay informed about the latest startups and trends in the tech market. Let Employbl be your guide to success.
Articulate Company Size
Between 200 - 500 employees
Articulate Founded Year
2002
Articulate Total Amount Raised
$1,500,000,000