Support Engineer II (Curation Platform) - OpenX

Job Title: Support Engineer II (Curation Platform)
Job Location: US - Remote
Job Listing URL: https://jobs.lever.co/openx/a1aa35fb-3496-4cdf-b51b-e8955677ced1
Job Description: Company at a Glance
OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens.

At OpenX, we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising.

OpenX is seeking a Support Engineer with a strong understanding of programmatic advertising, supply-side platforms (SSPs), and buy-side mechanics to join our growing Customer Success Engineering team. This role is pivotal in supporting agency and brand partners, ensuring seamless technical integration, troubleshooting, and ongoing optimization of their access to premium supply.
In this role, you will serve as the primary technical point of contact for agencies and brands, working cross-functionally with internal teams such as Solutions Architecture, Product, and Engineering. Your ability to manage projects, communicate complex technical concepts, and drive operational success will be essential in ensuring a smooth experience for our partners.
Key Responsibilities
Act as the technical liaison between agency/brand buyers and our SSP, ensuring seamless access to supply.
Troubleshoot and resolve technical integration issues related to demand-side connections, bidder configurations, and deal execution.
Project manage integrations and onboarding processes for new agency and brand partnerships.
Collaborate with Product & Engineering teams to escalate and prioritize feature requests, optimizations, and issue resolution.
Provide technical guidance and best practices to agencies and brands on optimizing their media buying strategy through our SSP.
Partner with Customer Success & Commercial teams to drive adoption and educate clients on platform capabilities.
Analyze log-level data and reporting to diagnose and resolve discrepancies, delivery issues, and performance concerns.
Monitor and QA new partner integrations to ensure compliance with industry standards (ads.txt, sellers.json, OpenRTB, etc.).
Stay up-to-date with industry trends, programmatic technologies, and buy-side innovations to offer strategic insights to clients.
Qualifications
3-5 years of experience in a support engineering, solutions engineering, or technical account management role within ad tech.
Strong understanding of SSPs, DSPs, PMPs, OpenRTB, and programmatic trading mechanics.
Experience working with agencies, brands, or demand-side platforms (DSPs).
Familiarity with deal troubleshooting, log-level data analysis, and debugging bid requests/responses.
Strong project management skills with the ability to coordinate cross-functional teams.
Proficiency in analyzing ad logs, bid landscapes, and troubleshooting QPS/discrepancies.
Experience with ad tech tools such as Postman, Bigquery, SQL, Python.
Ability to communicate technical concepts to both technical and non-technical stakeholders.
Detail-oriented, analytical, and proactive in identifying and solving problems.